Jasmin Titus
Fort Worth,TX
Summary
Experienced hospitality professional with over 6 years in the catering and event industry seeking a challenging full-time role to utilize interpersonal skills, effective time management, and problem-solving expertise. Proficient in food and beverage operations and providing exceptional guest services. Skilled in managing large-scale events and intimate gourmet dining and afternoon tea services. Proven track record of building strong customer relationships to drive loyalty and increase repeat business. Ready to contribute expertise to a dynamic team and make a positive impact in the industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Supervisor
Aramark Collegiate Hospitality
10.2022 - Current
- Handle incoming business phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicate with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted. Including weekly meetings with repeat customers.
- Maintain close working relationships with Catering Director, head chef and sous chef
- Supervise catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Analyze catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Gymnastics Coach
ASI Gymnastics - Keller
02.2019 - Current
- Maintain a fun-filled atmosphere with class participants while remaining professional and focused on achievement
- Coach preschool and the beginning levels of gymnastics; ages ranging from 3-10
- Focus on mastery of basics before progression to more complicated skills.
Catering Lead
Panera Bread
11.2018 - 10.2022
- Monitor food preparation and oversaw production and packaging for quality control
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Proven successful working within tight deadlines and fast-paced atmosphere
- Delivered catered food and supplies to facility for on-time set-up.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Conference Set-up & Services Team Member
YMCA Of The Rockies Estes Park Center
05.2018 - 09.2018
- Set up event facilities and equipment, cleaned areas and organized supplies; during peak times managed 2-3 event set-ups at a time.
- Provided general cleaning of venue spaces before, during and after events
- Provided exceptional customer service to all guests and escalated concerns where needed.
Hospitality Intern
ResortQuest By Wyndham Vacation Rentals
05.2017 - 08.2017
- Developed Customer Service and Transferable skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
- Used AS/400 to record guests' check-ins and check-outs
- Conducted rental inspections to ensure the quality and cleanliness of the units prior to guest arrival
- Safely transported guests using a golf cart tram from their rental homes to the front of the property to access the beach and pool.
Education
Bachelor of Science - Hospitality Administration
Stephen F Austin State University
Nacogdoches, TX08.2022
Skills
- Hospitality Management
- Catering Supervision
- Flexible & Adaptable
- Multitasking abilities
- Computer proficiency
- Delegating Assignments and Tasks
- Worker Training
- Interpersonal Communication Skills
- Room Setup and Breakdown
Certification
- ServSafe Manager, National Restaurant Association - Earned - 2023; Expires - 2028
- Texas Alcoholic Beverage Commission (TABC) Certified - Earned - 2024; Expires - 2026
Timeline
Catering Supervisor
Aramark Collegiate Hospitality
10.2022 - Current
Gymnastics Coach
ASI Gymnastics - Keller
02.2019 - Current
Catering Lead
Panera Bread
11.2018 - 10.2022
Conference Set-up & Services Team Member
YMCA Of The Rockies Estes Park Center
05.2018 - 09.2018
Hospitality Intern
ResortQuest By Wyndham Vacation Rentals
05.2017 - 08.2017
Bachelor of Science - Hospitality Administration
Stephen F Austin State University
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