Hi, I’m
Jasmin Wade
Philadelphia,PA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Also customer service oriented professional with healthcare industry experience as well, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Overview
11
years of professional experience
1
Certification
Work History
Empire ManagementPhiladelphia, PA
Account Manager
10.2023 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for 40+ clients to help them achieve cost sufficient goals.
- Collaborated with sales team to identify potential upsell opportunities.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training 20+ new hires, ensuring smooth onboarding process.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Quest Staffing AgencyPhiladelphia
Certified Nursing Assistant
04.2023 - Current
Job overview
- Experience with daily Activities of Daily Living (ADL's) involving bathing, feeding, wound care
- Specialize in companionship, empathy, and a good listening ear.
- Supported needs of 10+ residents under long-term care.
Salus UniversityPhiladelphia
Patient Service Representative
11.2022 - 12.2022
Job overview
- Experience with NexGen software
- Checking in over 100+ patients
- Scheduling appointments of over 100+ patients
- Call center
- Faxing and printing
- Verifying insurance.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
VXI Global SolutionsWork From Home
Customer Service Associate
01.2022 - 08.2022
Job overview
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Taco BellPhiladelphia
Line Cook
11.2021 - 01.2022
Job overview
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
Gilpin Hall Nursing HomeWilmington, DE
Certified Nursing Assistant
12.2020 - 01.2021
Job overview
- Update patient information into EHR software system
- Provide care to long term residents – cleaning, serving meals, and assisting with daily living activities
- Make outgoing calls to nurse supervisor to update urgent patient care.
- Supported needs of 10+ residents under long-term care.
Neighborly Home CareWilmington, DE
Certified Nursing Assistant
08.2020 - 11.2020
Job overview
- Provided care to patients with dementia and assisted with activities of daily living
- Handled light cleaning duties, provided wound care, and prepared and served meals
- Monitored intake and output, ran errands, and entered patient information into EHR software system.
- Supported needs of 5+ patients under in home care.
ComForCare Home CarePhiladelphia
Certified Nursing Assistant
02.2020 - 07.2020
Job overview
- Offered companionship and personal care, assisted with activities of daily living, and provided tracheotomy care
- Ran errands, handled light housekeeping duties, prepared and served meals, and monitored intake and output
- Operated lift to ambulate patient, provided wound care, took vital signs, and documented services provided.
- Supported needs of 10+ patients under in home care.
Harmonious Volunteer CenterPhiladelphia
Outreach Specialist
06.2019 - 06.2020
Job overview
- Provide information regarding the program and coordinate with “Cradles to Crayons” to provide donations
- Submit orders, obtain and organize donations, and maintain email correspondences
- Make outbound phone calls to request donations.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
- Enrolled and sourced 100+ families.
Garden Spring CenterWillow Grove
Certified Nursing Assistant
01.2019 - 04.2019
Job overview
- Provided catheter, tracheotomy, and wound care
- Assisted with activities of daily living and documented services provided
- Monitored intake and output and took vital signs.
- Supported needs of 10+ residents under long-term care.
Jiffy LubePaoli, PA
Courtesy Technician / Customer Service
11.2018 - 02.2019
Job overview
- Greeted customers, answered inbound phone calls, and provided service quotes
- Vacuumed cars, cleaned windows, checked tire pressure, and helped with tire rotations
- Performed oil changes and changed windshield wiper blades.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
- Stocked shelves and displays as needed 1-2 days per week to maintain active inventory.
Arden CourtsWilmington, DE
Certified Nursing Assistant
06.2018 - 10.2018
Job overview
- Assisted with activities of daily living and provided care to patients with dementia
- Prepared meals, handled light cleaning duties, and provided wound care
- Took vital signs, monitored intake and output, and documented services provided.
- Supported needs of 10+ residents under long-term care.
KFC/TACOWilmington, DE
Line Cook/Prep Cook
09.2017 - 10.2017
Job overview
- Prep food
- Suggested menu items
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
Bell NurseryWilmington, DE
Garden Center Associate
04.2017 - 06.2017
Job overview
- Arrange 100+ flower beds a day
- Stocked flowers by category
- Watered and maintained the life of the flowers
- Set pricing tags
- Answered inquiries pertaining to the flowers and shrubs.
Amazon WarehouseMiddletown, DE
Picker/Packer
11.2016 - 12.2016
Job overview
- Picked items associated with customer orders
- Scanned items for orders
- Used ladders to incline and decline.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
KFC/TACONewport, DE
Cashier
04.2016 - 10.2016
Job overview
- Opened the restaurant
- Welcomed customers
- Suggested menu items
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise.
Amazon WarehouseMiddletown, DE
Picker/Packer
09.2015 - 12.2015
Job overview
- Picked items associated with customer orders
- Scanned items for orders
- Used ladders to incline and decline.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Food LionClaymont, DE
Cashier
07.2015 - 09.2015
Job overview
- Welcomed customers
- Assisted with customer inquiries
- Handled customer complaints and concerns
- Handled returns and exchanges
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise.
- Lifted up to 20 pounds at once
- Bagged groceries
Integrity Staffing SolutionsMiddletown, DE
Picker/Packer
11.2014 - 12.2014
Job overview
- Amazon Warehouse worker
- Picked items associated with customer orders
- Scanned items for orders
- Used ladders to incline and decline.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
McDonald'sWilmington, DE
Cashier
06.2014 - 08.2014
Job overview
- Opened the restaurant
- Welcomed customers
- Suggested menu items
- Handled customer complaints and concerns
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise.
- Prepared food items
ShopRite SupermarketsWilmington, DE
Cashier
06.2013 - 06.2014
Job overview
- Welcomed customers
- Assisted with customer inquiries
- Put back returns
- Handled cash and credit transactions
- Counted cash drawers
- Bagged groceries
Education
Strayer UniversityOnline
Bachelors in Health And Business Administration from Business Administration And Management
01.2026
Ultimate Medical AcademyOnline
Diploma in Medical Billing and Coding
01.2021
Job Corps of Wilmington, DEWilmington, DE
Certificate in CNA
07.2018
Delaware County Community CollegeWilmington, DE
GED
06.2017
Skills
Account Manager
- Team Training
- Account Management
- Customer Service
- Campaign Execution
- Sales Development
- Order Processing
- Upselling
CNA
- Flexible and Adaptable
- Verbal Communication
- Recordkeeping
- Attention to Detail
- Organizational Skills
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Supervised team of 2-3 staff members.
Certification
CNA
Assessments
- Typing, Familiar, 05/2019
- Work style: Reliability, Proficient, 08/2020
- Retail customer service, Highly Proficient, 12/2019
- Nursing assistant skills, Highly Proficient, 03/2019
- Medical terminology, Completed, 12/2021
- Customer focus & orientation, Highly Proficient, 12/2021
- Customer service, Proficient, 02/2022
- Home health aide skills, Completed, 11/2020
- Medical billing, Completed, 12/2021
- Work motivation, Familiar, 03/2022
- Work style: Reliability, Proficient, 03/2022
- Food service: Customer situations, Highly Proficient, 03/2022
Personal Information
Willing To Relocate: Philadelphia, PA
Top sells agent at last company maintained 10-15 sales a week
By using my effective communication skills and relationship building, I was able to gain new customers for my client.
Timeline
Account Manager
Empire Management
10.2023 - Current
Certified Nursing Assistant
Quest Staffing Agency
04.2023 - Current
Patient Service Representative
Salus University
11.2022 - 12.2022
Customer Service Associate
VXI Global Solutions
01.2022 - 08.2022
Line Cook
Taco Bell
11.2021 - 01.2022
Certified Nursing Assistant
Gilpin Hall Nursing Home
12.2020 - 01.2021
Certified Nursing Assistant
Neighborly Home Care
08.2020 - 11.2020
Certified Nursing Assistant
ComForCare Home Care
02.2020 - 07.2020
Outreach Specialist
Harmonious Volunteer Center
06.2019 - 06.2020
Certified Nursing Assistant
Garden Spring Center
01.2019 - 04.2019
Courtesy Technician / Customer Service
Jiffy Lube
11.2018 - 02.2019
Certified Nursing Assistant
Arden Courts
06.2018 - 10.2018
Line Cook/Prep Cook
KFC/TACO
09.2017 - 10.2017
Garden Center Associate
Bell Nursery
04.2017 - 06.2017
Picker/Packer
Amazon Warehouse
11.2016 - 12.2016
Cashier
KFC/TACO
04.2016 - 10.2016
Picker/Packer
Amazon Warehouse
09.2015 - 12.2015
Cashier
Food Lion
07.2015 - 09.2015
Picker/Packer
Integrity Staffing Solutions
11.2014 - 12.2014
Cashier
McDonald's
06.2014 - 08.2014
Cashier
ShopRite Supermarkets
06.2013 - 06.2014
Strayer University
Bachelors in Health And Business Administration from Business Administration And Management
Ultimate Medical Academy
Diploma in Medical Billing and Coding
Job Corps of Wilmington, DE
Certificate in CNA
Delaware County Community College
GED