Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine A Johnson

Chicago,IL

Summary

Healthcare professional prepared to bring exceptional patient care and support to new role. Extensive experience in assisting with daily living activities and maintaining safe, clean environment for patients. Known for collaborative teamwork and flexibility to adapt to changing patient needs, ensuring consistent, high-quality care.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Help at Home Healthcare
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Home Health Aide

Help at Home Senior Care
01.2015 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Recruiter Coordinator

Help at Home Healthcare
01.2015 - 11.2021
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.

Home Health Aide

Addus Healthcare
12.2011 - 01.2015
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Education

High School - Computers and Information Systems

Gage Park High School
Chicago, IL
06.2008

Associate of Science - Computer And Information Sciences

Richard J Daley
Chicago, IL
05-2026

Skills

  • Strong Telephone Etiquette
  • Call Volume and Quality Metrics
  • Customer Data Confidentiality
  • Sales and Upselling
  • Customer Support
  • Customer Needs Assessment
  • Documenting Calls
  • Customer Correspondence
  • Efficient Data Entry

Timeline

Customer Service Representative

Help at Home Healthcare
11.2021 - Current

Home Health Aide

Help at Home Senior Care
01.2015 - Current

Recruiter Coordinator

Help at Home Healthcare
01.2015 - 11.2021

Home Health Aide

Addus Healthcare
12.2011 - 01.2015

High School - Computers and Information Systems

Gage Park High School

Associate of Science - Computer And Information Sciences

Richard J Daley

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