Jasmine Almaguer
Concord,NC
Summary
Versatile property management professional with extensive experience in conflict resolution, account reconciliation, and property operations. Skilled in processing final accounting statements, managing resident communications, reviewing ledgers, and ensuring compliance with housing regulations and company policies. Recognized for strong problem-solving, communication, and organizational skills, with the ability to effectively manage challenging situations. Dedicated to supporting team success, streamlining daily operations, and creating solutions that drive efficiency, accountability, and positive resident experiences.
Overview
8
8
years of professional experience
Work History
Move Out Specialist
Evergreen Live
Charlotte, North Carolina
08.2025 - Current
- Manage the end-to-end move-out process, including resident communication, property inspections, damage documentation, and final account processing.
- Review resident ledgers and perform account reconciliation to ensure accurate final balances.
- Handle resident disputes and concerns regarding move-out charges, damages, and account balances.
- Coordinate with maintenance and property management teams to ensure timely unit turnover.
- Maintain accurate documentation and records throughout the move-out process.
- Provide timely, professional communication to residents and resolve concerns while delivering exceptional customer service.
Assistant Property Manager
MAA
01.2024 - 12.2024
- Followed up on delinquent tenants, coordinating collection procedures to enhance recovery efforts.
- Reviewed collection reports to assess collection status and outstanding balances, informing strategy for follow-up actions.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
- Handled tenant complaints promptly, coordinating with repairmen and support services to resolve issues efficiently.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Senior Leasing Consultant
Lindsey Management Company, Inc
09.2018 - 12.2023
- Managed leasing agents in creating leases, retaining tenants, and de-escalating resident concerns to foster positive community relations.
- Advised prospective tenants on the terms of leases, rental rates, security deposits, and other related information.
- Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
- Conducted tours of available units to potential tenants and showed features of each unit.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and swiftly resolving issues.
- Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
- Ensured timely resolution of maintenance issues to enhance tenant satisfaction. by dispatching technicians and following up with tenant calls.
- Monitored renewal dates for existing leases and prepared renewal notices accordingly.
- Prepared vacancy notices, lease terminations, and eviction paperwork.
- Collected delinquent rents from past due accounts while adhering to state collection laws.
- Assisted with marketing efforts such as advertising vacancies online and through print media outlets.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Worked closely with Property Managers regarding any changes or updates that need to be made within the building.
- Ensured compliance with fair housing laws and regulations at all times.
Education
Childhood Education -
Shelton State Community College
Tuscaloosa, AL12-2014
Skills
Lease & Compliance Knowledge
Property Management
Account Reconciliation
Problem-Solving and Decision Making
Resident Escalations
Collection Actions
Sales and Marketing Aptitude
Ledger Audits and Adjustments
Time Management and Prioritization
Training and Onboarding
Team Communication
Documentation and Record Keeping
Timeline
Move Out Specialist
Evergreen Live
08.2025 - Current
Assistant Property Manager
MAA
01.2024 - 12.2024
Senior Leasing Consultant
Lindsey Management Company, Inc
09.2018 - 12.2023
Childhood Education -
Shelton State Community College