Jasmine Ames
Seattle,Washington
Summary
Multi-talented business leader with 14 years of experience as a successful Community Leader and Relationship Manager. Strategic problem solver and change manager. Visionary executive who implements plans that meet current and future needs. Key expertise in the Financial and Health Services industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vice President Senior Relationship Manager
US Bancorp Impact Finance
Vancouver, WASHINGTON
01.2024 - Current
- Responsible for strategic planning, operational efficiency, and business line collaboration across the broader bank. Manages a portfolio of $700 million in deposits, leveraging investment, ERP, and AP strategic solutions for corporations that focus on Affordable Housing tax credit investments. Responsible for the southwest region consisting of California, Nevada, and Arizona. Also serves as a business line representative for cross-banking collaboration between U.S. Bancorp Impact Finance and the broader U.S. Bank for a holistic approach to solutions for clients in this specialized non-profit and for-profit space.
- Directs business development initiatives, including acquisitions and joint venture agreements.
- Negotiates contracts with vendors for services, products and supplies.
- Provides oversight of all departments in order to ensure smooth operation of daily activities.
- Organizes special projects such as corporate events or marketing campaigns.
- Maintains relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
Individual Provider
State Of Washington Department Of Social And Health Services
Vancouver, WA
04.2011 - Current
- Participated in training sessions to learn about new treatments and procedures for clients.
- Developed individualized care plans based on the needs of each client.
- Researched community resources available for elderly individuals needing additional help at home.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
Vice President, Relationship Manager
U.S. Bank/ U.S. Bancorp Impact Finance,
Vancouver, WA
06.2019 - 01.2024
- Cultivated a culture of collaboration among department stakeholders to facilitate cross-functional project execution.
- Analyzed affordable housing and investment market trends to identify opportunities for growth within existing markets or new ones, managing $400M in deposit relationships in CA, AZ, and NV.
- Spearheaded efforts to enhance customer service processes while maintaining compliance standards.
- Conducted independent analyses to grow deposit relationships.
Relationship Manager Associate
U.S. Bank/ U.S. Bancorp Impact Finance
Vancouver, WA
07.2018 - 07.2019
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted regular meetings with customers to review account performance and discuss potential opportunities for improvement.
- Provided guidance and support to customers regarding product features, pricing, and other related inquiries.
Senior Licensed Personal Banker
U.S. Bank/ U.S. Bancorp Investments
Portland, OR
06.2016 - 07.2018
- Provided comprehensive financial advice and services to customers, including investments, mortgages, and insurance products.
- Assisted customers with opening new accounts, such as checking and savings accounts, certificates of deposit, money market accounts, and IRA's.
- Developed relationships with customers by providing individualized service in order to identify opportunities for cross-selling bank products.
- Reviewed customer credit applications to ensure accuracy of information provided and compliance with the Bank's underwriting policies.
Universal Banker Teller
U.S. Bank
Vancouver, WA
07.2010 - 07.2016
- Provided customer service to clients by answering inquiries, resolving complaints and providing information regarding banking products and services.
- Processed deposits, withdrawals and loan payments while adhering to bank policies and procedures.
- Cross-sold bank products such as credit cards, consumer loans, mortgages, savings accounts and other banking services.
- Maintained updated knowledge of all current bank products and services offered by the financial institution.
Education
Doctor of Law and Public Policy Candidate -
Northeastern University, College of Professional Studies
07-2024
Master of Business Administration -
Willamette University, Atkinson Graduate School of Management
Bachelor of Arts, Medical Anthropology and Global Health -
University of Washington
Skills
- Business Development
- Public Policy Analysis
- Strategic Planning
- Proactive and Focused
- Service Oriented
- Strategy Development
- Data Analysis
- Community Advocate
Certification
- Willamette University Atkinson Graduate School of Management - Business Law Contributing Alum - 2023
- McKinsey Management Accelerator Program, McKinsey & Company - 2022
Community Leadership
- SHARE Inc., Vice President of the Board of Directors, 2023
- University of Washington Civic Fellow, 2023
- Willamette University Board of Director and Career Chair, 2023
Timeline
Vice President Senior Relationship Manager
US Bancorp Impact Finance
01.2024 - Current
Vice President, Relationship Manager
U.S. Bank/ U.S. Bancorp Impact Finance,
06.2019 - 01.2024
Relationship Manager Associate
U.S. Bank/ U.S. Bancorp Impact Finance
07.2018 - 07.2019
Senior Licensed Personal Banker
U.S. Bank/ U.S. Bancorp Investments
06.2016 - 07.2018
Individual Provider
State Of Washington Department Of Social And Health Services
04.2011 - Current
Universal Banker Teller
U.S. Bank
07.2010 - 07.2016
Doctor of Law and Public Policy Candidate -
Northeastern University, College of Professional Studies
Master of Business Administration -
Willamette University, Atkinson Graduate School of Management
Bachelor of Arts, Medical Anthropology and Global Health -
University of Washington
- Willamette University Atkinson Graduate School of Management - Business Law Contributing Alum - 2023
- McKinsey Management Accelerator Program, McKinsey & Company - 2022
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