Jasmine Ames
Orlando,FL
Summary
Dynamic Department Manager at Yontz Enterprise with a proven track record in staff management and customer service. Enhanced efficiency through process improvements and cross-training initiatives, resulting in increased employee versatility. Recognized for motivating teams and achieving high customer satisfaction rates while maintaining a safe and organized work environment.
Overview
5
5
years of professional experience
Work History
Department Manager
Yontz Enterprise
06.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Associate
Kohls Distribution Center
09.2021 - 05.2022
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Managed time effectively to meet deadlines while maintaining high-quality work performance on the loading dock.
- Maintained clean and organized work areas, contributing to a safer working environment.
- Operated various types of warehouse equipment, such as forklifts and pallet jacks, resulting in timely completion of tasks.
- Minimized product damages through careful handling of merchandise during the loading process.
- Loaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
Crew Member
McDonald's
05.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
Order Selector
CVS Distribution Center
09.2020 - 07.2021
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2025
High School Diploma -
Patterson High School
Patterson, CA05-2018
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Task delegation
- Safety and security
- Goals and performance
- Staff development
- Teamwork and collaboration
- Fast learner
- Problem-solving
Languages
Samoan
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Department Manager
Yontz Enterprise
06.2022 - Current
Associate
Kohls Distribution Center
09.2021 - 05.2022
Crew Member
McDonald's
05.2021 - 05.2022
Order Selector
CVS Distribution Center
09.2020 - 07.2021
Associate of Arts - General Studies
Valencia College
High School Diploma -
Patterson High School
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