Jasmine Ayala
Modesto,CA
Summary
I describe myself as a hardworking individual with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Kaiser-Apex
Modesto, CA
03.2026 - Current
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- analyzes, reviews, and processes referrals for authorization of outside medical services.
- Handling a defined set of referral types and specialties, following established protocols, and seeking supervisory guidance as needed.
- Researching and resolving inquiries from providers, members, and staff, updating authorizations in the system, and contributing to process improvements that enhance service levels and operational efficiency.
- Run MHPA bot/process exception reports.
- Multitask on taking phone calls while researching patients file.
Attendance Clerk
Stanislaus Union School District
Modesto, California
09.2024 - 07.2025
- Checked and recorded student attendance, including tardiness, absences and vacation time.
- Ordered and restocked supplies in line with budget limits and office needs.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained accurate records of student attendance data on a daily basis.
- Coordinated events such as parent-teacher conferences, open houses and graduation ceremonies.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Referral Coordinator
Valley Orthopedic Bone and Joint
Modesto, CA
08.2019 - 07.2024
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
Education
Certificate - Medical Assisting
Bright Wood College
Salida, CA09.2016
High School Diploma -
Peter Johansen High School
Modesto, CA05.2015
Skills
- Data entry
- Records management
- Customer service
- Communication skills
- Time management
- Detail orientation
- Team collaboration
- File management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Kaiser-Apex
03.2026 - Current
Attendance Clerk
Stanislaus Union School District
09.2024 - 07.2025
Referral Coordinator
Valley Orthopedic Bone and Joint
08.2019 - 07.2024
Certificate - Medical Assisting
Bright Wood College
High School Diploma -
Peter Johansen High School