Jasmine Bellamy
Saint Paul,MN
Summary
Flexible Customer Service Representative offering 13 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fire Inspection Coordinator
Per Mar Security
Bloomington, MN
01.2023 - 02.2024
- Utilized various software systems to facilitate planning and scheduling of fire inspections.
- Served as primary contact for inquiries from the commercial sites and residents regarding fire inspections.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Resolved conflicts between staff members over scheduling issues or priorities.
- Assigned tasks to technicians based on their qualifications, availability, and location.
Dispatch Operator
Stanley Black & Decker
Plymouth, MN
01.2022 - 01.2023
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Communicated with individuals within inbound call center setting to complete dispatch support for alarm calls.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Customer Service Representative
Target Corporation
Brooklyn Park, MN
01.2018 - 01.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Transportation Specialist
UCare of Minnesota
Minneapolis, MN
01.2015 - 01.2018
- Kept transportation operations in compliance with company, legal and safety requirements.
- Communicated delays and early arrivals to management.
- Assign and dispatch drivers for medical rides.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving transportation delays and complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Billing Supervisor
Xfinity Comcast
Saint Paul, MN
01.2012 - 01.2015
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Offered resolutions to de-escalate calls and solve customer issues.
Education
Some College (No Degree) - General Studies
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Data Entry
- Training Experience
- Customer Relations
- Project Management Abilities
- Senior Leadership Support
- Inbound and Outbound Calling
- Call Center Operations
- Customer Retention Strategies
Certification
- Customer Service Training - 2016
Timeline
Fire Inspection Coordinator
Per Mar Security
01.2023 - 02.2024
Dispatch Operator
Stanley Black & Decker
01.2022 - 01.2023
Customer Service Representative
Target Corporation
01.2018 - 01.2022
Transportation Specialist
UCare of Minnesota
01.2015 - 01.2018
Billing Supervisor
Xfinity Comcast
01.2012 - 01.2015
Some College (No Degree) - General Studies
Minneapolis Community And Technical College