Jasmine Billings
Eastpointe,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of Michigan
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Leader
Tyson Foods
01.2014 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO11-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Blue Cross Blue Shield of Michigan
10.2022 - Current
Team Leader
Tyson Foods
01.2014 - 08.2022
Associate of Science - Healthcare Administration
Colorado Technical University
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