Jasmine Bolden
Decatur,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the public service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Social Security Administration
07.2020 - Current
- Managed over 50 customer calls daily with a positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Trained new personnel regarding company operations, policies, and services.
Administrative Assistant
Arlington Dentistry, M Withrow DMD LLC
05.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Executed record filing system to improve document organization and management.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Administrative Assistant
Dr. J. Felton Davenport's Dentist Office
06.2011 - 03.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Provided excellent customer service to create positive experiences and build patient trust.
- Assisted with medical coding and billing tasks.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Office Assistant
The University of Alabama Payroll
01.2016 - 05.2016
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Delivered clerical support by handling a range of routine and unique requirements.
- Input data into spreadsheets and databases.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Bachelor of Arts - Communication Studies
The University of Alabama
Tuscaloosa, AL12.2019
Skills
- Research
- Information Security
- Data Entry
- Active Listening
- Administrative Support
- Customer Service
- Microsoft Office Suite
- Critical Thinking
- Time Management
- Problem-Solving Abilities
- Organizing and Categorizing
- Office Administration
Timeline
Customer Service Representative
Social Security Administration
07.2020 - Current
Administrative Assistant
Arlington Dentistry, M Withrow DMD LLC
05.2020 - 07.2020
Office Assistant
The University of Alabama Payroll
01.2016 - 05.2016
Administrative Assistant
Dr. J. Felton Davenport's Dentist Office
06.2011 - 03.2019
Bachelor of Arts - Communication Studies
The University of Alabama
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