Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Bragdon

West Palm Beach

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Shift Leader

Chick-fil-A
06.2021 - 08.2023
  • Supervised team operations, ensuring efficient workflow and high service standards.
  • Trained and mentored new staff on customer service protocols and food safety practices.
  • Implemented process improvements to enhance order accuracy.
  • Led team meetings to communicate goals, updates, and motivate staff performance.
  • Coordinated shift schedules, optimizing labor resources for peak service times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

To-Go Specalist

Olive Garden
08.2023 - 08.2024
  • Managed order accuracy by verifying items and ensuring timely preparation for customer pick-up.
  • Streamlined packaging processes, enhancing efficiency in handling to-go orders.
  • Collaborated with kitchen staff to prioritize and expedite high-demand orders during peak hours.
  • Trained new team members on best practices for order fulfillment and customer service standards.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.

Server

Longhorn Steakhouse
08.2024 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Implemented feedback from management to improve service efficiency and quality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

BBA - Accounting

Florida Atlantic University
Boca Raton, FL
05-2027

High School Diploma -

Santaluces High School
Lantana, FL
05-2024

Skills

  • Team leadership
  • Problem-solving
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • Time management

Timeline

Server

Longhorn Steakhouse
08.2024 - Current

To-Go Specalist

Olive Garden
08.2023 - 08.2024

Shift Leader

Chick-fil-A
06.2021 - 08.2023

BBA - Accounting

Florida Atlantic University

High School Diploma -

Santaluces High School

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