Jasmine Brassard
Yonkers,NY
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Cabin Restaurant by fostering guest engagement and mastering cash handling. My blend of problem-solving abilities and commitment to service quality, alongside a knack for maintaining cleanliness, significantly contributed to a positive dining atmosphere and efficient service delivery.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Cabin Restaurant
11.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Target
06.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Ride attendant
Rye Playland
05.2021 - 08.2021
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
Education
High School Diploma -
Bronx Theatre High School
The Bronx, NY02.2023
Skills
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Food safety awareness
- Guest engagement
- Server collaboration
- Safe food handling
Timeline
Restaurant Waiter
Cabin Restaurant
11.2024 - Current
Barista
Target
06.2023 - 09.2023
Ride attendant
Rye Playland
05.2021 - 08.2021
High School Diploma -
Bronx Theatre High School