Jasmine Brown
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
09.2023 - 05.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Packer
Walmart DC
05.2020 - 08.2023
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Participated in continuous improvement initiatives, offering suggestions for process enhancements that resulted in increased efficiency.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Customer Service Representative
Concentric
02.2020 - 01.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Assembler
KIA MOTORS
08.2017 - 02.2020
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Achieved consistent customer satisfaction ratings due to strict adherence to quality control measures throughout the assembly process.
Education
High School Diploma -
Manchester High School
Manchester, GA 05.2001 -
No Degree -
Clayton State University
Morrow, GA 05.2001 -
Skills
Account updating
Data Entry
Paperwork Processing
Complaint resolution
Product Knowledge
Call Management
Microsoft Office Suite
Filing
Warehousing functions
Microsoft PowerPoint
Order Processing
Technical Support
Order Fulfillment
Timeline
Customer Service Representative
VXI Global Solutions LLC
09.2023 - 05.2024
Packer
Walmart DC
05.2020 - 08.2023
Customer Service Representative
Concentric
02.2020 - 01.2022
Line Assembler
KIA MOTORS
08.2017 - 02.2020
High School Diploma -
Manchester High School
05.2001 -
No Degree -
Clayton State University
05.2001 -