Jasmine Butler
Bellflower,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Patient & Physician Portal Access Coordinator (HIM Team)
Children’s Hospital
05.2023 - Current
- Provide technical support to all users on how to navigate the portal as well as guidance and education on the benefits of portal access and usage.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Respond to any questions/concerns of patients, patient families, referring community physicians, and onsite staff/physicians.
- Ensures data is accurate for Patient and Physician portals.
- Manages clinical and health information in multiple systems to support patient care and HIM functions
- Assisted ROI (Release of Information) with data entry by validating authorizations for completeness and legitimacy.
- Ensure that CHLA complies with and upholds all State and Federal regulations.
Health Savings Account Representative
Optum Financial
05.2022 - 03.2023
- Assist with 50-75 inbound calls from health spending account members
- Utilize various electronic verification systems: Salesforce and Client Specific Tools
- Ensure that claims are processed in strict adherence to federal laws and regulations of the IRS
- Oversee the daily operations of pay card programs which include fraud monitoring, card maintenance, chargebacks/disputes, card activations, and fraud investigations
- Provide information to card users on how to access funds for medical expenses and future savings expenses.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Member Service Advocate
SCAN Health Plan
01.2020 - 04.2022
- Understands Medicare benefits, including fee of service for Medicare and Medicare Advantage plans
- Knowledge of and willingness to comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA)
- Work assigned cases through SCANs workflow system, applying correct status attributes to track and trend issues
- Notate cases with required detail to ensure that others understand the status of case and final resolution
- Research Delegated Entity payments or denial of claims, produce Demand Letters, as needed, and follow through to ensure resolution, including possible capitation deduction
- When appropriate, generate Cease and Desist letters
- Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing service
- Enroll new and existing patients in correct health plans.
Advanced Solutions Coordinator/Client Support Manager
AT&T Mobility
10.2005 - 12.2019
- Complete account maintenance requested by business/government employees through incoming tickets
- Troubleshoot issues pertaining to data entry, billing, network, equipment, features, and connected car/Wi-Fi use (BMW, Jaguar, and GMC)
- Process billing claims, provide detailed explanation of bill, and explain spreadsheet data of overall usage and overage
- Update spreadsheets containing 10-10,000 wireless and connected car usage fees
- Assessing and approving credit applications within the guidelines of the 3 credit bureaus
- Assist with handling incoming chat account, coverage, network and devices connectivity for Public Safety Departments (Fire and Police)
- Perform regular maintenance for computer systems, network systems and any other technical equipment for Public Safety, Walt Disney, Starbucks, etc
- Demonstrate soft skills and support of company philosophies to communicate effectively with a diverse group of individuals
- Mentor and develop a team of representatives
- Assign accounts to CSR Team and provide support as needed and coordinate best practices
- Support call center initiatives, conduct team huddles to debrief call-flow experiences and provide ongoing training
- Efficiently respond to and resolve customer and dealer escalations in a timely manner
- Devise learning plans and provide a written analysis by listening to calls and conducting side by sides in order to help representatives improve performance metrics.
Education
No Degree - Sterile Processing Technician
Central Sterilization Solutions
Whittier, CA11.2024
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Salesforce
- IEX
- CRM
- Kronos
- OMNI/Genesys Phone System
- B2B
- Internet of Things (IoT)
- EMR
- Help Desk
- Pricing
- Live Chat
- Business Development
- Credit Analysis
- Network Support
- Filing
- Active Directory
- Account Management
- Grievance & Appeals
- PeopleSoft
- Cerner
- Power Chart
- Teaching and Mentoring
- EMR / EHR
- Healthcare ethics
- Medicare knowledge
Timeline
Patient & Physician Portal Access Coordinator (HIM Team)
Children’s Hospital
05.2023 - Current
Health Savings Account Representative
Optum Financial
05.2022 - 03.2023
Member Service Advocate
SCAN Health Plan
01.2020 - 04.2022
Advanced Solutions Coordinator/Client Support Manager
AT&T Mobility
10.2005 - 12.2019
No Degree - Sterile Processing Technician
Central Sterilization Solutions