Jasmine Cain
Union,KY
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while mastering new skills quickly. Consistently recognized for high-quality work, and efficiency under pressure. Committed to contributing to team success through flexibility and hard work.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
St Elizabeth Physician's
Edgewood, KY
07.2025 - Current
- Greeted patients warmly, ensuring a positive first impression.
- Scheduled appointments efficiently using electronic health record systems.
- Collected and verified patient information and insurance details accurately.
- Assisted patients in navigating check-in process smoothly.
- Answered phone calls promptly, addressing patient inquiries professionally.
- Maintained a clean, organized reception area for patient comfort.
- Managed patient records confidentiality, adhering strictly to privacy regulations.
- Informed patients about payment options and billing procedures clearly.
Administrative Coordinator/Masker
Bodycote Surface Technologies
Hebron, KY
03.2021 - 07.2024
- Facilitated communication with customers to ensure compliance with purchase order specifications.
- Planned and scheduled production jobs using Epicor system.
- Developed schedules and due dates based on customer requirements outlined in purchase orders.
- Validated customer products by verifying serial numbers, specification codes, and packaging details.
- Followed up with customers to gather invoicing and tracking information for parts shipments.
- Implemented technical plans to ensure adherence to all specification steps.
- Processed invoices from vendors in a timely manner according to company policies.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
Asset Protection Specialist
Gabriel Brothers
Florence, KY
10.2016 - 03.2021
- Conducted discreet observations of employees and customers to identify theft incidents.
- Collaborated with store team to analyze trends and develop strategies for theft reduction.
- Communicated loss awareness to general manager regarding internal and external theft factors.
- Supervised store floor while employing asset protection techniques, including audits and surveillance.
- Monitored surveillance cameras to detect suspicious activities and reported incidents promptly.
- Compiled detailed investigative reports for local law enforcement agencies.
- Engaged professionally with customers, colleagues, and law enforcement through effective communication skills.
Assistant Store Manager
Abercrombie & Fitch
Florence, KY
08.2015 - 10.2016
- Works cooperatively with a team on customer service, greeting customers, and being a team member.
- I learned how to effectively communicate with customers' and assist co-workers with tasks.
- While I was employed there, I also learned, I had the capacity to be assertive, preventing theft on multiple occasions, as well as the ability to converse with an individual.
Student Worker
Desk in the Recreational Center
Cincinnati, OH
01.2012 - 05.2015
- Worked two different jobs; Desk in the Recreational Center- signed students in, monitored the gym and weight rooms.
- Cleaned machinery and laundry.
- Maintained contact with Campus Safety for a safe environment.
- Assistant to the Head Track & Field coach- made accommodations for out of town competitions, ordered team gear, designed team shirts, registered team for races, got paperwork signed by athletes, picked up checks and delivered paperwork to the athletic offices, collected money, and ran other errands for the coaching staff.
Education
Some college - Health & Wellness
MOUNT SAINT JOSEPH UNIVERSITY
Cincinnati, OH05.2015
High School Diploma -
Boone County High School
Florence, KY05-2011
Skills
- Typing proficiency
- Appointment scheduling
- Data entry and accuracy
- Office administration
- Effective communication
- Attention to detail
- Workflow optimization
- Medical terminology
- Clinical data management
- Document filing
- Time management
- Computer literacy
- Interpersonal skills
- Leadership skills
- Team collaboration
Assessments
- Customer service, 02/01/25, Completed
- Customer focus & orientation, 02/01/25, Highly Proficient
- Sales skills, 02/01/25, Proficient
- Supervisory skills: Motivating & assessing employees, 02/01/25, Completed
- Office manager, 02/01/25, Familiar
- Medical receptionist skills, 02/01/25, Highly Proficient
Personal Information
Accomplishments
- St Elizabeth Champions
- W.I.S.E- Women In St Elizabeth
Timeline
Patient Service Representative
St Elizabeth Physician's
07.2025 - Current
Administrative Coordinator/Masker
Bodycote Surface Technologies
03.2021 - 07.2024
Asset Protection Specialist
Gabriel Brothers
10.2016 - 03.2021
Assistant Store Manager
Abercrombie & Fitch
08.2015 - 10.2016
Student Worker
Desk in the Recreational Center
01.2012 - 05.2015
Some college - Health & Wellness
MOUNT SAINT JOSEPH UNIVERSITY
High School Diploma -
Boone County High School
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