Tiffany Childs
Montclair,VA
Summary
Patient Service Representative with extensive experience at Inova Health Systems, specializing in HIPAA compliance and communication. Proven ability to enhance operational efficiency and provide outstanding customer service. Skilled in multi-tasking and record management, ensuring accuracy and timely completion of tasks in high-pressure settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Inova Health Systems
06.2021 - Current
- Accountability, accuracy, and demonstrate effective communication skills to reach department goals.
- Collect HIPAA confidential information, proper verbal and written correspondence with patients and clinical team members.
- Attention to detail, delivery of high levels of accuracy while improving inefficiencies.
- Collection of pre-service activities such as insurance.
Externship
UVA Community Health
11.2022 - 11.2023
- Comply with HIPAA laws and regulations while handling protected files.
- Develop work schedules for staff.
- Perform clerical duties for assigned department.
- Manage data in spreadsheets and reports.
Switchboard Operator
Novant Health
06.2019 - 06.2021
- Answer main phone line for Prince William and Haymarket medical center to assist patients and staff members with which department they would like to connect to.
- Announce emergency codes through the overhead sound projectors in both medical centers to notify nursing supervisor and staff of that department.
- Called in staff members on call for specific departments to assist department in an emergency and/or short staff.
Front Desk Representative
Novant Health
08.2017 - 06.2021
- Direct visitors to the correct location in the hospital for their scheduled appointments and/or visitation for patients.
- Greeted and welcomed guests upon entry into the hospitals and answered any questions they may have.
- Answered phone calls from within the hospital and outpatient calls to assist with questions and/or concerns.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Virginia Beach, VA02.2024
Skills
- Problem solving
- Organizational skills
- Multi-tasking
- Communication skills
- Interpersonal skills
- Office management knowledge
- Basic bookkeeping
- Typing proficiency
- Writing expertise
- Deadline adherence
- Handling interruptions
- Flexibility in hours
- Compliance with hospital safety standards
- Adaptability
- Patient scheduling
- HIPAA compliance
- Record management
- Customer service excellence
- data entry proficiency
- Chart documentation
- Effective communication strategies
- time management
Certification
- CPR
- FEMA: Including people with disabilities & others with access & functional needs in disaster operations
- Incident Command Systems
- OSHA
- Six Sigma
- Project Management
Awards Recognitions Volunteer Work
Dean's List, 06/01/22, 09/01/22, 06/01/23, 09/01/23
Externships
UVA Community Health, 11/01/22, 11/01/23, Comply with HIPAA laws and regulations while handling protected files., Develop work schedules for staff., Perform clerical duties for assigned department., Manage data in spreadsheets and reports.
Timeline
Externship
UVA Community Health
11.2022 - 11.2023
Patient Service Representative
Inova Health Systems
06.2021 - Current
Switchboard Operator
Novant Health
06.2019 - 06.2021
Front Desk Representative
Novant Health
08.2017 - 06.2021
Bachelor of Science - Healthcare Administration
ECPI University