June Kong
Saint Paul,MN
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration, notably at Twin Cities Orthopedics. Excelled in HIPAA compliance and electronic health records management, demonstrating exceptional detail orientation and problem-solving skills. Proven track record in enhancing patient service through effective communication and meticulous data entry, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Twin Cities Orthopedics
Woodbury, MN
09.2023 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained a clean and organized reception area.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Administrative Program Coordinator
Canvas Health
Oakdale, MN
10.2021 - Current
- Formulated administrative projects, including quarterly grant reports, and referral reports.
- Answered questions regarding insurance coverage, billing inquiries.
- Maintained accurate medical records for all patient visits using electronic health records software.
- Conduct scheduling for initial appointments by coordinating provider schedules.
- Deliver support to providers with physical crises that occur with clients.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Purchased program groceries, outings, etc. and processed the credit card invoice while managing program petty cash.
Patient Service Specialist
NovaCare Rehabilitation
Fridley/Saint Paul, MN
01.2020 - 10.2021
- Greeted patients upon arrival and verified patient information.
- Verified patient coverage prior to appointment scheduling.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Maintained strict confidentiality when dealing with sensitive information.
- Managed inventory and supplies to ensure materials were available when needed.
- Oversees provider schedules and appointments.
Front Desk Receptionist
Itasca Interpretation Services
West Saint Paul, Minnesota
04.2019 - 01.2020
- Called interpreters to coordinate schedules and set appointments.
- Documented calls and appointments using Itasca Interpretation Services electronic record system.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Completed skilled administrative work to support all office staff, and operational requirements.
- Coordinated front office duties, including customer service, and patient scheduling.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
High School Diploma -
Roseville Area High School
Roseville, MN01.2017
Associate of Arts -
Saint Paul College
Saint Paul, MNSkills
- Detail-oriented
- Fast learner
- HIPAA compliance
- Electronic health records
- Data entry proficiency
- Telephone etiquette
- Problem solving
- Decision-making abilities
- Time management
- Problem-solving skills
Additional information - Honors awards
- Dean's Scholarship, Upper Iowa University, Fayette, IA, 2017-2018
Timeline
Patient Service Representative
Twin Cities Orthopedics
09.2023 - Current
Administrative Program Coordinator
Canvas Health
10.2021 - Current
Patient Service Specialist
NovaCare Rehabilitation
01.2020 - 10.2021
Front Desk Receptionist
Itasca Interpretation Services
04.2019 - 01.2020
High School Diploma -
Roseville Area High School
Associate of Arts -
Saint Paul College
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