Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Danielle Walker

Philadelphia,PA

Summary

Flexible hard worker ready to learn and contribute to team success.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

Penn Medicine: University of Pennsylvania Health System
Radnor, Pennsylvania
04.2023 - Current
  • Validated patient demographics in the EMR (Epic), ensuring accurate registration.
  • Performed administrative duties such as filing, faxing, and processing forms.
  • Answered phones promptly and managed patient requests efficiently.
  • Scheduled patient appointments, confirming details and handling changes where required.
  • Collected copays, recorded transactions accurately, and completed check-out procedures.
  • Maintained up-to-date knowledge of insurance requirements for billing processes.
  • Identified improvement opportunities to enhance overall patient experience.
  • Maintained a clean and organized reception area.

Online Order Fulfillment

Green Eggs Cafe
07.2019 - 04.2023
  • Efficiently processed incoming delivery orders into the POS system.
  • Packed and dispatched 50 to 100 deliveries daily.
  • Assisted customers and staff in completing in-house orders.
  • Communicated order updates and technical issues to management.
  • Delivered quality customer service at the front counter.
  • Conducted accurate end-of-day cash drop count.

Job Coach

Community Integrated Services
Philadelphia, Pennsylvania
12.2021 - 04.2023
  • Review client profiles before each scheduled shift.
  • Coached clients on proper procedures to complete job tasks correctly
  • Coached clients on appropriate workplace behavior and expectations.
  • Maintained accurate records of services provided to each client including progress notes and case histories.
  • Obtain client's schedules, report all schedules, changes, and appointments to the scheduling department.
  • Train other coaches at job sites, as needed.

Warehouse Associate

Amazon
11.2019 - 07.2020
  • Safely & efficiently utilize the warehouse material handling equipment
  • Consistently pick, load, receive and replenish product to meet established company production and service levels
  • Utilize warehouse processes to minimize damage and meet safety requirements.
  • Perform various duties as assigned.

Customer Service Representative

Company Voice/PeopleShare
07.2018 - 10.2019
  • Provided excellent customer service while handling high-volume inbound calls.
  • Managed and coached team members on properly executing daily functions and procedures.
  • Ensured accurate data entry and submitted proper documentation for release of records.
  • Assisted customers with properly submitting requests for records.
  • Handled routine complaints to ensure customer satisfaction.
  • Maintained strict confidentiality of medical records.

Licensed Insurance Agent

Harte Hanks/Mcgrath
08.2015 - 07.2018
  • Provided excellent customer service while handling inbound sales calls.
  • Managed technical and account matters, provided optimal caller experience to ensure isolated call resolution, data processing.
  • Assisted customer with setting up in-home appointments.
  • Handled routine inbound sales calls and assisted customers with phone enrollments.
  • Handled routine complaints to ensure customer satisfaction.
  • Maintained expectations for monthly sales metrics.

Shift Supervisor

Termini Brothers
02.2012 - 07.2015
  • Coach associates to meet the monthly goals.
  • Monitor weekly sales and product trends.
  • Managed stores inventory and responsible for safe and daily cash deposits.
  • Provided customers with friendly customer service and ensured delivery of food in a timely manner.
  • Responsible for opening and closing the store in a neat and timely manner.

Shift Supervisor

Bagel Factory
10.2011 - 07.2012
  • Managed inventory, ordering, and display of food items
  • Handled cash register transactions and ensured compliance with cash handling procedures
  • Ensured compliance with health and safety regulations
  • Excellent understanding of food hygiene and safety regulations
  • Assisted in the preparation, baking, and presentation of menu items
  • Stocked shelves, and maintained cleanliness of cafe area

Education

Associates of Science -

Lincoln Technical Institute
West Palm Beach, FL
04.2011

High School Diploma -

Treasure Coast High School
Port St. Lucie, FL
05.2008

Skills

  • Customer service expertise
  • Organizational skills
  • Data entry proficiency
  • Leadership abilities
  • Microsoft Office applications
  • Problem-solving skills
  • Verbal and written communication
  • Job coaching
  • Case management
  • Client assessment
  • Schedule coordination
  • Order processing
  • Inventory management
  • Problem solving
  • Attention to detail
  • Conflict resolution

Websites

Timeline

Patient Service Representative

Penn Medicine: University of Pennsylvania Health System
04.2023 - Current

Job Coach

Community Integrated Services
12.2021 - 04.2023

Warehouse Associate

Amazon
11.2019 - 07.2020

Online Order Fulfillment

Green Eggs Cafe
07.2019 - 04.2023

Customer Service Representative

Company Voice/PeopleShare
07.2018 - 10.2019

Licensed Insurance Agent

Harte Hanks/Mcgrath
08.2015 - 07.2018

Shift Supervisor

Termini Brothers
02.2012 - 07.2015

Shift Supervisor

Bagel Factory
10.2011 - 07.2012

Associates of Science -

Lincoln Technical Institute

High School Diploma -

Treasure Coast High School

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