Danielle Walker
Philadelphia,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
Radnor, Pennsylvania
04.2023 - Current
- Validated patient demographics in the EMR (Epic), ensuring accurate registration.
- Performed administrative duties such as filing, faxing, and processing forms.
- Answered phones promptly and managed patient requests efficiently.
- Scheduled patient appointments, confirming details and handling changes where required.
- Collected copays, recorded transactions accurately, and completed check-out procedures.
- Maintained up-to-date knowledge of insurance requirements for billing processes.
- Identified improvement opportunities to enhance overall patient experience.
- Maintained a clean and organized reception area.
Online Order Fulfillment
Green Eggs Cafe
07.2019 - 04.2023
- Efficiently processed incoming delivery orders into the POS system.
- Packed and dispatched 50 to 100 deliveries daily.
- Assisted customers and staff in completing in-house orders.
- Communicated order updates and technical issues to management.
- Delivered quality customer service at the front counter.
- Conducted accurate end-of-day cash drop count.
Job Coach
Community Integrated Services
Philadelphia, Pennsylvania
12.2021 - 04.2023
- Review client profiles before each scheduled shift.
- Coached clients on proper procedures to complete job tasks correctly
- Coached clients on appropriate workplace behavior and expectations.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Obtain client's schedules, report all schedules, changes, and appointments to the scheduling department.
- Train other coaches at job sites, as needed.
Warehouse Associate
Amazon
11.2019 - 07.2020
- Safely & efficiently utilize the warehouse material handling equipment
- Consistently pick, load, receive and replenish product to meet established company production and service levels
- Utilize warehouse processes to minimize damage and meet safety requirements.
- Perform various duties as assigned.
Customer Service Representative
Company Voice/PeopleShare
07.2018 - 10.2019
- Provided excellent customer service while handling high-volume inbound calls.
- Managed and coached team members on properly executing daily functions and procedures.
- Ensured accurate data entry and submitted proper documentation for release of records.
- Assisted customers with properly submitting requests for records.
- Handled routine complaints to ensure customer satisfaction.
- Maintained strict confidentiality of medical records.
Licensed Insurance Agent
Harte Hanks/Mcgrath
08.2015 - 07.2018
- Provided excellent customer service while handling inbound sales calls.
- Managed technical and account matters, provided optimal caller experience to ensure isolated call resolution, data processing.
- Assisted customer with setting up in-home appointments.
- Handled routine inbound sales calls and assisted customers with phone enrollments.
- Handled routine complaints to ensure customer satisfaction.
- Maintained expectations for monthly sales metrics.
Shift Supervisor
Termini Brothers
02.2012 - 07.2015
- Coach associates to meet the monthly goals.
- Monitor weekly sales and product trends.
- Managed stores inventory and responsible for safe and daily cash deposits.
- Provided customers with friendly customer service and ensured delivery of food in a timely manner.
- Responsible for opening and closing the store in a neat and timely manner.
Shift Supervisor
Bagel Factory
10.2011 - 07.2012
- Managed inventory, ordering, and display of food items
- Handled cash register transactions and ensured compliance with cash handling procedures
- Ensured compliance with health and safety regulations
- Excellent understanding of food hygiene and safety regulations
- Assisted in the preparation, baking, and presentation of menu items
- Stocked shelves, and maintained cleanliness of cafe area
Education
Associates of Science -
Lincoln Technical Institute
West Palm Beach, FL04.2011
High School Diploma -
Treasure Coast High School
Port St. Lucie, FL05.2008
Skills
- Customer service expertise
- Organizational skills
- Data entry proficiency
- Leadership abilities
- Microsoft Office applications
- Problem-solving skills
- Verbal and written communication
- Job coaching
- Case management
- Client assessment
- Schedule coordination
- Order processing
- Inventory management
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
04.2023 - Current
Job Coach
Community Integrated Services
12.2021 - 04.2023
Warehouse Associate
Amazon
11.2019 - 07.2020
Online Order Fulfillment
Green Eggs Cafe
07.2019 - 04.2023
Customer Service Representative
Company Voice/PeopleShare
07.2018 - 10.2019
Licensed Insurance Agent
Harte Hanks/Mcgrath
08.2015 - 07.2018
Shift Supervisor
Termini Brothers
02.2012 - 07.2015
Shift Supervisor
Bagel Factory
10.2011 - 07.2012
Associates of Science -
Lincoln Technical Institute
High School Diploma -
Treasure Coast High School
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