Open To Work
Natasha Castillo
Mather,CA
Summary
Student pursuing CCA certification and an associate degree in health information management from an AHIMA-affiliated institution. Proven skills in patient scheduling and insurance verification, with a strong focus on HIPAA compliance and patient confidentiality. Dedicated to improving team efficiency and providing high-quality patient services. Detail-oriented in managing electronic health records and streamlining billing processes.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
San Jose Medical Group
01.2005 - 01.2006
- Facilitated patient access to services for multiple Internal Medicine providers as Patient Service Representative.
- Ensured smooth patient flow and accurate billing by checking in patients, collecting copays, and verifying health insurance.
- Assisted patients with appointment scheduling and insurance verification processes.
- Handled patient inquiries through phone, email, and in-person communication, providing timely assistance.
- Coordinated with medical staff to ensure accurate patient record updates.
Medical Records Clerk
San Jose Medical Group
01.2003 - 01.2005
- Updated electronic health records to maintain accurate patient information and support compliance with confidentiality standards.
- Organized patient medical records to streamline retrieval and support clinical decision-making.
- Processed incoming medical documentation with attention to confidentiality standards.
- Filed patient charts daily and coordinated delivery for next day appointments to ensure timely access to patient information.
Office Associate
Tourneau Inc.
01.2001 - 01.2003
- Processed customer sales, balanced cash drawers, managed repair orders and client contracts, and coordinated merchandise transfers between Tourneau locations to enhance operational efficiency.
- Assisted customers by providing product information and facilitating sales, improving overall customer satisfaction.
- Managed daily office operations and administrative tasks efficiently.
- Coordinated schedules and appointments for team members and clients.
- Processed customer orders and maintained accurate inventory records.
Education
Associate of Arts - Health Information Management
Bryan University
Tempe, AZ03-2027
High School Diploma -
W.C Overfelt High School
San Jose, CA06-2000
Skills
- Electronic health records
- Patient confidentiality
- HIPAA compliance
- Medical terminology
- Appointment scheduling
- Billing coordination
- Insurance verification
- Records maintenance
- Data entry proficiency
- 3M encoder proficiency
- ICD-10 and CPT knowledge
- Customer service expertise
- Knowledge in MS Word, Excel, and PowerPoint
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$0/hr - $1000/hrTimeline
Patient Service Representative
San Jose Medical Group
01.2005 - 01.2006
Medical Records Clerk
San Jose Medical Group
01.2003 - 01.2005
Office Associate
Tourneau Inc.
01.2001 - 01.2003
Associate of Arts - Health Information Management
Bryan University
High School Diploma -
W.C Overfelt High School