Jasmine Carrillo

Provide administrative/clinical supervision to the program staff to ensure all

services are delivered according to local, state and federal laws and in compliance

with contractual requirements. Responsibilities include ensuring quality of care

for all behavioral health participants, including but not limited to, medication

management, and Behavioral Health therapy and case management services.

Overseeing the daily operation of a detox residential facility, ensuring comp complaint with regulations, maintaining program integrity, and supporting client recovery. Oversee scheduling to ensure adequate staff coverage.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Counseled debtors on payment options and arranged installment agreements.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.