Jasmine Carter
New Rochelle,NY
Summary
Personable, energetic and reliable Customer Service Representative committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Also knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Sr
UnitedHealth Group
New York, NY
12.2022 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Averaged 50-60+ calls per day
CUSTOMER SERVICE ADVOCATE I-Provider Call Center
Centene Corporation
New York, NY
01.2022 - 11.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Followed up with customers about resolved issues to maintain high standards of customer service
- Cross-trained and provided backup support for organizational leadership
- Averaged about 60 calls per day while maintaining constant flow of customer calls with minimal wait times
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
SPECIMEN PROCESSOR/ ACCESSIONER
Laboratory Corporation of America
01.2021 - 02.2022
- Received and processed specimen from various hospitals, doctors offices, and clinics into management system
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Set and oversaw quality assurance guidelines for laboratory work
- Process over 150 urinalysis aliquot, specimen, and STAT tests daily
- Input patient demographics, data entry, and answer telephones
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
RECEPTIONIST
Quality First Urgent Care
10.2018 - 03.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Organize files for billing, patient records, etc…
- Answered central telephone system and directed calls accordingly
- Managed over 20 daily tasks and met time-sensitive deadlines
- Scheduled and confirmed appointments and meetings for senior management team
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Kept reception area clean and neat to give visitors positive first impression
RECEPTIONIST
Central Medical Services Of Westbrook
12.2017 - 10.2018
- Politely greet patients, facilitate intake paperwork, and insurance information
- Input and upload patient information into electronic files
- Provide patients with exit paperwork and referrals
- Assist with answering telephone calls and taking messages for providers and support staff
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Answered over 50 incoming calls daily to resolve customer issues and schedule appointments
Education
Public Health
Delaware State University
Dover, DEHigh School Diploma -
Saint Raymond Academy
The Bronx, NY06-2017
Skills
- Multitasking Abilities
- MS Word, MS Suite and Excel
- Excellent Analytic skills and has ability to work with diverse population
- Strong customer services experiences
- Lab result interpretation
- Medical Laboratory procedures
- Records Management
- Multi-Line Phone Systems
- Date Entry
- HIPPA
- CRM
- EHR/EMR
Timeline
Customer Service Representative Sr
UnitedHealth Group
12.2022 - 09.2025
CUSTOMER SERVICE ADVOCATE I-Provider Call Center
Centene Corporation
01.2022 - 11.2022
SPECIMEN PROCESSOR/ ACCESSIONER
Laboratory Corporation of America
01.2021 - 02.2022
RECEPTIONIST
Quality First Urgent Care
10.2018 - 03.2020
RECEPTIONIST
Central Medical Services Of Westbrook
12.2017 - 10.2018
High School Diploma -
Saint Raymond Academy
Public Health
Delaware State University