Jasmine Castro
Summary
Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Motivated cashier and stocker with 2 years of experience as a cashier.
Overview
2
2
years of professional experience
Work History
Cashier
El Pollo Loco
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
- Followed company policies and procedures regarding cash handling.
- Maintained accurate records of transactions following company procedures.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Moorpark High School
Moorpark, CA06.2022
Skills
- Microsoft Windows
- Management of Personnel Resources
- Order Packaging
- Price Identification
- Price Identification
- Restock Products
- Customer Transactions
- Team Engagement
- Special Requests
- Hospitality Management
- Food Rotation
- Cooperative Attitude
- Guest Services
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Cashier
El Pollo Loco
09.2021 - Current
High School Diploma -
Moorpark High School
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