Summary
Overview
Work History
Education
Skills
Languages
self time
Timeline
Generic
Jasmine Castro

Jasmine Castro

Wichita Falls,TX

Summary

Dynamic Bail Bond Agent and Customer Service Representative with a proven track record at Brenda Green and Jail Break Bail Bonds. Excelled in resolving high-stress situations and fostering community relationships through exceptional service and Spanish-language expertise. Skilled in searching records and quick decision-making, enhancing client loyalty and operational efficiency.

Overview

1
1
year of professional experience

Work History

Bail Bond Agent

Brenda Green and Jail Break Bail Bonds
08.2023 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • run bonds to the jail.
  • Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
  • Collaborated with team members during busy shift for efficient workflow and excellent guest experiences.

Customer Service Representative

Crunch Fitness
05.2023 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

Associate of Applied Science - The Study of Beauty

Howard College
Big Spring, TX
05.2023

High School Diploma -

Eldorado High School
Eldorado, TX
05.2022

Skills

  • Searching records
  • Quick Decision Making
  • Strong negotiation skills
  • Cash Management
  • Translation Expertise
  • Problem-solving abilities

Languages

Spanish
Full Professional
English
Full Professional

self time

I love to make people feel good 

I know a lot that has to be with beauty from hairstyles all over to makeup. 

I like to take pictures and make videos about my life, just makes me happy 

Timeline

Bail Bond Agent

Brenda Green and Jail Break Bail Bonds
08.2023 - Current

Customer Service Representative

Crunch Fitness
05.2023 - 07.2023

Associate of Applied Science - The Study of Beauty

Howard College

High School Diploma -

Eldorado High School
Jasmine Castro