JASMINE CERVANTES
Austin,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
10
10
years of professional experience
Work History
Customer Care Advocate
Bread Financial
10.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
Lead Sales Assosciate
Yamba Market
11.2021 - 09.2022
- Recognized as top sales associate for three consecutive months which resulted in promotion to Lead Sales Associate
- Assisted in conducting nightly and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory, and effectively respond to discrepancies
- Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy
- Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
Call Center Manager
Bath Planet of Central Texas
09.2020 - 10.2021
- Managed daily call center operations; up to $1.5 Mil
- In revenue
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Developed and implemented staff training and mentoring programs
- Implemented customer quality procedures
- Approved time off requests and prepared staff schedules
- Provided initial training for each new call center project
- Adjust sales scripts to better target the needs and interests of specific individuals.
Server
Eastside Cafe
03.2014 - 02.2020
- Check with customers to ensure that they are enjoying their meals and act to correct any problems
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Average dining sales approx
- 900
Education
Associate of Arts -
Austin Community College
Austin, TX05.2019
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- First Call resolution
- Empathy Display
Timeline
Customer Care Advocate
Bread Financial
10.2022 - Current
Lead Sales Assosciate
Yamba Market
11.2021 - 09.2022
Call Center Manager
Bath Planet of Central Texas
09.2020 - 10.2021
Server
Eastside Cafe
03.2014 - 02.2020
Associate of Arts -
Austin Community College