Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Champion

Athens,GA

Summary

Dedicated Customer Service Representative with proven expertise in conflict resolution, critical thinking, and enhancing customer satisfaction. Committed to delivering exemplary service and fostering positive client relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Concierge Contact Center
Athens, GA
04.2020 - Current
  • Live chat and scheduling appointments.
  • Managing incoming/outbound calls.
  • Insurance verification.
  • Updating records.
  • Document and provide information of the call.
  • Data entry/Email

Customer Support

Carter's Distribution Call Center
Braselton, GA
09.2015 - 04.2020
  • Processing orders.
  • Managing order fulfillment issues.
  • Maintaining accurate data in contact center systems.
  • Respond to inquiries via email regarding orders, shipping, and product information.
  • Resolving complaints/inquires to ensure customer satisfaction.

Patient Access Registrar

St. Mary's Hospital
Athens, Ga
06.2011 - 09.2015
  • Manage patient admissions.
  • Registrations/discharges.
  • Gather demographics.
  • Verifying insurance.
  • Ensuring compliance with HIPPA regulations.
  • Collecting co-payments.
  • Answer phones.
  • Operate computer systems to accurately input, retrieve, and update patient data in the electronic medical record/EMR system.

Education

High School Diploma -

Clarke Central High School
Athens, Ga
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer support
  • Written and oral communication
  • Customer satisfaction
  • Complaint resolution
  • LiveChat
  • Documentation and reporting
  • Sales and upselling
  • Positive attitude

Timeline

Customer Service Representative

Concierge Contact Center
04.2020 - Current

Customer Support

Carter's Distribution Call Center
09.2015 - 04.2020

Patient Access Registrar

St. Mary's Hospital
06.2011 - 09.2015

High School Diploma -

Clarke Central High School