Dedicated Customer Service Representative with proven expertise in conflict resolution, critical thinking, and enhancing customer satisfaction. Committed to delivering exemplary service and fostering positive client relationships.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Concierge Contact Center
Athens, GA
04.2020 - Current
Live chat and scheduling appointments.
Managing incoming/outbound calls.
Insurance verification.
Updating records.
Document and provide information of the call.
Data entry/Email
Customer Support
Carter's Distribution Call Center
Braselton, GA
09.2015 - 04.2020
Processing orders.
Managing order fulfillment issues.
Maintaining accurate data in contact center systems.
Respond to inquiries via email regarding orders, shipping, and product information.
Resolving complaints/inquires to ensure customer satisfaction.
Patient Access Registrar
St. Mary's Hospital
Athens, Ga
06.2011 - 09.2015
Manage patient admissions.
Registrations/discharges.
Gather demographics.
Verifying insurance.
Ensuring compliance with HIPPA regulations.
Collecting co-payments.
Answer phones.
Operate computer systems to accurately input, retrieve, and update patient data in the electronic medical record/EMR system.