JASMINE CHARLES-JEFFERSON
Hugo,US
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Retail Receiving Support Associate
Macy's
Maplewood, MN
08.2023 - Current
- Customer Service Assistance: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
- Receiving and Unloading: Receive and unload merchandise from delivery trucks; unpack merchandise from vendor boxes; and remove merchandise from plastic bags and packaging
- Sorting and Organizing: Sort and organize merchandise based on its type, size, or category. Ensure that items are properly labeled, tagged, or marked for easy identification and retrieval. Keep the receiving area clean and organized.
- Processing and Signing: Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures. Ensure promotional signage is accurate and up-to-date
- Stockroom Management: Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set
- Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup orders
- Conduct customer pick-up: Retrieve orders from our back-of-house storage and deliver them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders
- Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Customer Care Representative
Medical Transportation Management
Hugo, MN
03.2023 - 07.2023
- Promoted high member satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Asked probing questions to determine service needs and accurately input information into the systems
- Assisted members with scheduling trips for doctors appointments
- Help members to renew their bus passes when needed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
Customer Service Representative
Robert Half Recruiters & Employment
Bloomington, MN
10.2022 - 11.2022
- Kept accurate and current customer account data with manual form processing and digital information updates
- Complete and accurate work kept customers files up to date
- Reduced call resolution time through efficient problem-solving and communication skills.
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Customer Service
Holiday Stationstores
Minneapolis, MN
04.2017 - 07.2019
- Customers were helped by me by answering questions about merchandise, policies, and concerns
- Kept customers and employees safe by quickly cleaning up spills and properly disposing of biological waste
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked diligently to learn regular customer preferences, remember names, and converse easily to build rapport
- Established
- Kept financial controls in check by keeping drawers accurate, getting change from register, checking for counterfeits, and hiding large bills
- Informed customers about current promotions to increase sales
- Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers
- Collected cash, checks, and credit card payments to process transactions
- Removed trash on a regular basis to maintain high hygiene standards
- Used positive upselling and customer service skills to assist customers in locating merchandise and engaging with various product options
- Maintained a clean and orderly environment in areas such as restrooms and service equipment
- Bagged and wrapped goods sold to customers safely and carefully to prevent damage
- Worked at the register, totaling sales, collecting payments, and printing receipts
- Swept and mopped the floors with proper signage to prevent customer injury
- Scanned barcodes to process sales and share pricing information with customers
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Certificate of Completion - Transportation Communication
Hubert Humphrey Job Corps
Saint Paul, MN06.2016
Certificate of Completion - Brick Masonry
Harpers Ferry Job Corps Civilian Conservation Center
Harpers Ferry, WV08.2015
High School Diploma -
Manor High School
Portsmouth, VA08.2012
Skills
- Customer Service
- Credit card processing
- Cash Handling
- Positive Customer Engagement
- POS systems expert
- Quick learner
- Sales expertise
- Good listening skills
- Computer Skills
- Stocking and replenishing
- Workplace Safety
- Professional telephone demeanor
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- MS Office
- Time Management
- Team collaboration
- Problem solving
- Decision making
- Attention to Detail
Timeline
Retail Receiving Support Associate
Macy's
08.2023 - Current
Customer Care Representative
Medical Transportation Management
03.2023 - 07.2023
Customer Service Representative
Robert Half Recruiters & Employment
10.2022 - 11.2022
Cashier/Customer Service
Holiday Stationstores
04.2017 - 07.2019
Certificate of Completion - Transportation Communication
Hubert Humphrey Job Corps
Certificate of Completion - Brick Masonry
Harpers Ferry Job Corps Civilian Conservation Center
High School Diploma -
Manor High School