Alexis Simpson
Hugo
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Server
Rooster
Reno, Tx
09.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Handled cash transactions accurately, maintaining accountability during shifts.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Southwest Fabricators
Hugo, OK
10.2022 - Current
- Supervised team operations, ensuring compliance with safety protocols and quality standards.
- Collaborated with production teams to optimize workflow and improve efficiency in manufacturing processes.
- Analyzed operational data to identify trends, proposing strategies for process improvement and cost reduction.
- Managed scheduling of production activities, aligning resources to meet customer demands while minimizing downtime.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Medical Office Secretary
Kyle Jones MD
Paris, TX
06.2022 - 10.2022
- Managed patient scheduling and appointment coordination, ensuring optimal office efficiency.
- Facilitated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate patient records and documentation using electronic health record systems.
- Processed insurance claims and verified eligibility to streamline billing operations.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
Server/Manger
High Cotton Kitchen
Paris, Tx
05.2021 - 11.2024
- Led daily operations, ensuring optimal service quality and customer satisfaction.
- Trained and mentored staff on menu knowledge and service standards.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Server
Angie's Circus City Diner
Hugo, Ok
03.2017 - 03.2019
- Managed multiple tables efficiently, enhancing overall restaurant workflow and guest satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality presentation.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and repeat business.
Education
High School Diploma -
Fort Towson
Fort Towson, Ok Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setting
Timeline
Server
Rooster
09.2024 - Current
Assistant Manager
Southwest Fabricators
10.2022 - Current
Medical Office Secretary
Kyle Jones MD
06.2022 - 10.2022
Server/Manger
High Cotton Kitchen
05.2021 - 11.2024
Server
Angie's Circus City Diner
03.2017 - 03.2019
High School Diploma -
Fort Towson