Jasmine Crawl
Lithonia,GA
Summary
Confident and energetic customer service representative with a passion for serving customers. Thrives in challenging and fast-paced environments, excels at interacting with customers, and resolving issues quickly. Seeking a rewarding position to further enhance customer service skills and increase customer retention rates.
Overview
13
13
years of professional experience
Work History
Customer Advocate Representative
Floor & Decor
Remote
06.2022 - 06.2025
- Actively participated in meetings geared toward achieving department-wide targets by sharing experiences from recent customer interactions, discussing potential solutions to ongoing challenges faced by fellow team members, and suggesting possible improvements to internal processes aimed at enhancing overall service delivery standards.
- Provided exceptional support to customers by responding to inquiries via multiple channels, including phone and email.
- Participated in ongoing training sessions to stay current on industry trends and emerging technologies relevant to the role of a Customer Advocate Representative.
- Collaborated with cross-functional teams to resolve complex customer complaints effectively.
- Consistently met or exceeded performance metrics for email response, call quality, issue resolution, and customer satisfaction scores.
- Maintained comprehensive knowledge of products and services offered by the company to provide accurate information to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
AT&T
Remote
11.2019 - 05.2022
- Ensured a positive first impression with a warm welcome.
- Take customer calls and complete service orders.
- Understand customer needs and recommend appropriate products and rate plans.
- Develop innovative ways to sell ATT products and services to customers.
- Handle customer requests for payments, activations, upgrades and other services.
- Managed customer accounts
- Handled reservations and book appointments
- Handled customer complaints promptly.
Customer Service Representative
GetInsured
Remote
11.2019 - 06.2020
- Ensured exceptional customer service experience.
- Handle customer interactions through phone and chat platforms.
- Assisted clients in account management.
- Find creative solutions to any, and all, consumer problems that arise
- Resolve issues promptly.
- Display flexibility and willingness to accept constantly changing project/program updates
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Maintained accurate customer records in database.
- Performed diverse administrative tasks with precision.
Customer Service Representative
Dynata Solutions
Remote
07.2016 - 11.2019
- Remote Agent making calls to consumers across the country to gain their opinions on a variety of topics!
- Performed data entry for customer information
- Managed client records
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Answered general questions
Data Entry Clerk
DHL Supply Chain
McDonough, GA
12.2012 - 07.2016
- Assisted Drivers with a warm and professional attitude.
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Using computers to generate reports, shipments, loads and routes
- Use Microsoft office proficiently and conduct research.
- Performed data entry for CDL Drivers
- Managed client records
- Set up client appointments
- Provided policy and service information
Education
HS Diploma - undefined
Cedar Grove High
05.2011
Skills
- Customer Service
- Problem Solving
- Persuasive Speaking
- Communication
- Ability to work under pressure
- Active listening
- Live Marketing and Digital Marketing
- Computer Expert
- Complaint handling
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Adaptability and flexibility
- Microsoft office
- Data entry
- Task prioritization
- Data management
Timeline
Customer Advocate Representative
Floor & Decor
06.2022 - 06.2025
Customer Service Representative
AT&T
11.2019 - 05.2022
Customer Service Representative
GetInsured
11.2019 - 06.2020
Customer Service Representative
Dynata Solutions
07.2016 - 11.2019
Data Entry Clerk
DHL Supply Chain
12.2012 - 07.2016
HS Diploma - undefined
Cedar Grove High