Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Crawl

Lithonia,GA

Summary

Confident and energetic customer service representative with a passion for serving customers. Thrives in challenging and fast-paced environments, excels at interacting with customers, and resolving issues quickly. Seeking a rewarding position to further enhance customer service skills and increase customer retention rates.

Overview

13
13
years of professional experience

Work History

Customer Advocate Representative

Floor & Decor
Remote
06.2022 - 06.2025
  • Actively participated in meetings geared toward achieving department-wide targets by sharing experiences from recent customer interactions, discussing potential solutions to ongoing challenges faced by fellow team members, and suggesting possible improvements to internal processes aimed at enhancing overall service delivery standards.
  • Provided exceptional support to customers by responding to inquiries via multiple channels, including phone and email.
  • Participated in ongoing training sessions to stay current on industry trends and emerging technologies relevant to the role of a Customer Advocate Representative.
  • Collaborated with cross-functional teams to resolve complex customer complaints effectively.
  • Consistently met or exceeded performance metrics for email response, call quality, issue resolution, and customer satisfaction scores.
  • Maintained comprehensive knowledge of products and services offered by the company to provide accurate information to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

AT&T
Remote
11.2019 - 05.2022
  • Ensured a positive first impression with a warm welcome.
  • Take customer calls and complete service orders.
  • Understand customer needs and recommend appropriate products and rate plans.
  • Develop innovative ways to sell ATT products and services to customers.
  • Handle customer requests for payments, activations, upgrades and other services.
  • Managed customer accounts
  • Handled reservations and book appointments
  • Handled customer complaints promptly.

Customer Service Representative

GetInsured
Remote
11.2019 - 06.2020
  • Ensured exceptional customer service experience.
  • Handle customer interactions through phone and chat platforms.
  • Assisted clients in account management.
  • Find creative solutions to any, and all, consumer problems that arise
  • Resolve issues promptly.
  • Display flexibility and willingness to accept constantly changing project/program updates
  • Adhere to regulated guidelines for communications via all channels
  • Interpret and follow defined procedures and policies
  • Maintained accurate customer records in database.
  • Performed diverse administrative tasks with precision.

Customer Service Representative

Dynata Solutions
Remote
07.2016 - 11.2019
  • Remote Agent making calls to consumers across the country to gain their opinions on a variety of topics!
  • Performed data entry for customer information
  • Managed client records
  • Performed customer service surveys
  • Assisted customers with a warm and professional attitude
  • Answered general questions

Data Entry Clerk

DHL Supply Chain
McDonough, GA
12.2012 - 07.2016
  • Assisted Drivers with a warm and professional attitude.
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Using computers to generate reports, shipments, loads and routes
  • Use Microsoft office proficiently and conduct research.
  • Performed data entry for CDL Drivers
  • Managed client records
  • Set up client appointments
  • Provided policy and service information

Education

HS Diploma - undefined

Cedar Grove High
05.2011

Skills

  • Customer Service
  • Problem Solving
  • Persuasive Speaking
  • Communication
  • Ability to work under pressure
  • Active listening
  • Live Marketing and Digital Marketing
  • Computer Expert
  • Complaint handling
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Adaptability and flexibility
  • Microsoft office
  • Data entry
  • Task prioritization
  • Data management

Timeline

Customer Advocate Representative

Floor & Decor
06.2022 - 06.2025

Customer Service Representative

AT&T
11.2019 - 05.2022

Customer Service Representative

GetInsured
11.2019 - 06.2020

Customer Service Representative

Dynata Solutions
07.2016 - 11.2019

Data Entry Clerk

DHL Supply Chain
12.2012 - 07.2016

HS Diploma - undefined

Cedar Grove High
Jasmine Crawl