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Associate Principal Engineer

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With over a decade at Allstate Insurance Co., I excel in relationship management and sales expertise, consistently exceeding sales quotas. Recognized for top-tier client account management and insurance product promotion, my work ethic and commitment to excellence have significantly enhanced agency reputation. Proficient in Microsoft Office, I bring a blend of hard and soft skills to every client interaction.

Seasoned Processing Specialist with 13 years of experience in the insurance industry. Proven record in document analysis, policy management, and customer service from tenure at Assurant Specialty Property. Skilled in multitasking, problem-solving, and managing sensitive information, seeking to leverage these strengths in a Processing Specialist role.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in the Insurance industry. Committed individual well-experienced in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Motivated and people‑focused leader with 10+ years of success inspiring teams, streamlining daily operations, and delivering outstanding service experiences. Energized by training and developing others, strengthening customer relationships, and driving sales and process improvements. Known for a positive, solutions‑oriented approach that keeps teams engaged, productive, and focused on results.

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a consistent focus on optimizing processes to enhance team performance. Proven ability to foster collaboration and drive results, ensuring alignment with organizational objectives and delivering high-quality outcomes. Committed to continuous improvement and leveraging expertise to support team success in dynamic settings.

Finance professional with proven banking expertise. Skilled in customer service and transaction management. Recognized for enhancing efficiency and satisfaction.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Results driven professional with over 20+ years of Customer Service experience. History of delivering the highest levels of quality results within a fast-paced office environment, while maintaining adherence to all metrics according to company policy and specifications.

Jasmine Creasman

Summary

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Work History

Licensed P&C Customer Service Representative

Operations Associate

Event Lead

AT&T Customer Support & Retention Associate

Education

Bachelor of Science - Marketing

Skills

Certification

Timeline

Licensed P&C Customer Service Representative

Operations Associate

Event Lead

AT&T Customer Support & Retention Associate

Bachelor of Science - Marketing

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