Jasmine Davidson
West Point,Ms
Summary
A personable and dedicated Customer Service Representative with extensive customer relations. Works hard to be a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Adecco
01.2022 - 03.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Updated and verified contact information when needed and made sure they had submitted all documents needed to process their application
- Scheduled interview appointments
- Informed the caller when their benefits were about to end
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Adecco
11.2021 - 06.2022
- Checked over application to see what was missing in order to process application
- Emailed the client a letter stating what was missing and a date of when it needed to be sent in to process application.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Dynamic Expert
11.2020 - 05.2022
- Kept accurate records of all interactions including customer names, address, and phone numbers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma -
West Point High School
01.2015
Skills
- Troubleshoot customer concerns
- Efficient and detail-oriented
- Email Support
- Salesforce
- Call Documentation
- Data Entry
- Customer Service
- Active Listening
- Call center experience
- Appointment Scheduling
- Documentation
- Account updating
Timeline
Customer Service Representative
Adecco
01.2022 - 03.2023
Customer Service Representative
Adecco
11.2021 - 06.2022
Customer Service Representative
Dynamic Expert
11.2020 - 05.2022
Diploma -
West Point High School