Jasmine Davis
Memphis,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fresenius Medical Care Dialysis
03.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Delivered prompt service to prioritize customer needs.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Triage Team Leader
Hitech Assets
02.2016 - 03.2023
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Preserved customer confidence and protected operations by keeping information confidential.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate - Accounting And Finance
Strayer University
Memphis, TN06.2028
High School Diploma -
East High School
Memphis, TN05.2009
Skills
- Senior Leadership Support
- Business Development Understanding
- Credit Card Payment Processing
- Microsoft PowerPoint
- Report Preparation
- Retail Sales Customer Service
- Freight Operations
- Microsoft Excel
- Stocking and Replenishing
- Order Fulfillment
- Customer Relations
- Active Listening
- Microsoft Word
- Multi-Line Telephone Operation
- Report Creation
- Administrative Support
- System Implementation
Timeline
Customer Service Representative
Fresenius Medical Care Dialysis
03.2023 - Current
Triage Team Leader
Hitech Assets
02.2016 - 03.2023
Associate - Accounting And Finance
Strayer University
High School Diploma -
East High School