Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine De Jesus

Missouri City,MO

Summary

Accomplished Crew Leader, I've adept in conflict resolution and bilingual communication, customer satisfaction. I've driven team performance and efficiency, commitment to excellence and organizational improvement. Eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Cashier

McDonald's Restaurant
02.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Handled customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.

Cook Trainer

Chick-fil-A
08.2021 - 06.2024
  • Implemented training for front-of-house team members to understand kitchen procedures.
  • Trained cooks to maintain clean, organized and sanitary workstations.
  • Prepared multiple orders during peak hours with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Stayed current on specialized kitchen items and menu to best train workers for fast-paced work.

Crew Shift Leader

McDonald's Restaurant
04.2020 - 06.2021
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Counted cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Cross-trained existing employees to maximize team agility and performance.

Team Leader

Cinemark Theaters
04.2019 - 03.2020
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided regular reviews of operations and identified areas for improvement.

Education

High School Diploma -

Ridge Point High School
Missouri City, TX
05.2019

Skills

  • Customer Service
  • Conflict Resolution
  • Organization
  • Staff Training
  • Bilingual in Spanish and English
  • POS system operations
  • Attention to Detail

Timeline

Cashier

McDonald's Restaurant
02.2024 - Current

Cook Trainer

Chick-fil-A
08.2021 - 06.2024

Crew Shift Leader

McDonald's Restaurant
04.2020 - 06.2021

Team Leader

Cinemark Theaters
04.2019 - 03.2020

High School Diploma -

Ridge Point High School
Jasmine De Jesus