JASMINE DIGHTON
Caliber Collision
Riverside,CA
12
years of professional experience
Results-driven Office Administrator with over 8 years of experience in administration, finance, and customer service. Proven expertise in payroll support, accounts payable and receivable, reconciliation, and vendor coordination to enhance operational efficiency and drive business performance. Recognized for strong organizational skills, effective communication, and team collaboration, with a track record of managing schedules, coordinating meetings, and handling correspondence seamlessly. Adaptable and reliable in fast-paced environments, consistently focused on achieving results while fostering strong customer relationships.
Work History
Office Administrator
6 Years- Executed daily administrative tasks, focusing on payroll processing support, meticulous accounts payable and receivable management, detailed invoice review, organized records management, and timely business reporting.
- Managed collaborative interactions among customers, insurance partners, vendors, technicians, and leadership, ensuring seamless repair workflow execution.
- Enhanced financial accuracy through monitoring receivables, reconciling documentation, resolving discrepancies, and ensuring timely follow-up on outstanding balances and required paperwork.
- Managed employee onboarding, compliance records, and scheduling while safeguarding confidential information and meeting tight deadlines.
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated scheduling and communication between departments to enhance team collaboration.
- Trained new staff on administrative procedures to ensure consistency in office practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed comprehensive administrative functions, including communications, financial processing, registration, and meticulous recordkeeping.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Addressed customer inquiries and resolved issues promptly to elevate overall satisfaction levels.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Supported onboarding process for new hires, facilitating smooth transition into the team.
Customer Service Representative
2 Years 9 Months- Delivered a positive customer experience by communicating repair updates, answering questions, coordinating appointments, and resolving concerns.
- Managed accurate customer and vehicle records, processed documentation and payments, and collaborated with estimators and technicians to ensure organized repair process.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Engaged with team members to refine service workflows, leading to faster response times for customer inquiries.
- Educated customers on services and products, fostering informed decision-making.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer appointments, ensuring timely service and efficient workflow in repair processes.
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes and conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Key Carrier / Automotive Customer Service Advisor
1 Year 7 Months- Managed key-carrier duties including opening and closing, register reconciliation, store security, service scheduling, and customer recommendations while supporting technicians and sales teams.
- Implemented inventory control measures, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on operational procedures to enhance team productivity.
- Assisted in managing daily store operations, enhancing customer service experience through effective problem-solving.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
Cashier
1 Year 2 Months- Established customer service foundation by processing sales, returns, and exchanges accurately, balancing cash drawer, assisting with product selection, and ensuring inventory readiness.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Maintained organized cash drawer, ensuring adherence to cash handling policies.
- Assisted customers in locating products, providing exceptional service and support.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in product selection, providing knowledgeable recommendations and support.
- Handled cash and credit transactions, ensuring adherence to company cash handling policies.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Monitored inventory levels at the register, facilitating timely restocking of popular items.
Education
High School Diploma
Skills
Office management
Payroll management
Accounts Receivable Management
Invoice Reconciliation
Accounts management
Business Operations
Vendor Management
Regulatory Compliance
Onboarding process
Microsoft Office
Database Management
Customer Service
Time management
Office administration
Administrative support
Database entry
Customer engagement
Verbal communication
Customer relationship management (CRM)
Scheduling appointments
Scheduling
File maintenance
Payroll
Office supply management
Meeting coordination
Processing expenses
Team leadership
Problem-solving
Team building
PROFESSIONAL STRENGTHS
- Office Administration & Operational Leadership: High-volume office coordination, workflow prioritization, scheduling, deadline management, business reporting, document control, and continuous process improvement.
- Financial Operations & Account Management: Payroll and timekeeping support, accounts payable and receivable, collections follow-up, invoice auditing, payment processing, financial reconciliation, discrepancy research, and accurate recordkeeping.
- Customer, Vendor & Insurance Relations: Professional client communication, service recovery, conflict resolution, repair-status coordination, vendor management, insurance-partner communication, and cross-functional issue resolution.
- People, Compliance & Technology: Employee onboarding, confidential personnel records, policy and compliance documentation, CRM data integrity, and advanced daily use of Microsoft Excel, Word, and Outlook.
Timeline
Office Administrator
Caliber Collision
09.2020 - CurrentRead More
Customer Service Representative
Caliber Collision
11.2017 - 08.2020Read More
Key Carrier / Automotive Customer Service Advisor
Pep Boys
04.2016 - 11.2017Read More
Cashier
Pep Boys
02.2015 - 04.2016Read More
Mira Loma Christian School
High School Diploma
Read More