Jasmine Dixon
Middletown,NY
Summary
Communicative professional with several years of experience maintaining a high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Green Emerald Hospitality
Middletown, New York
12.2023 - Current
- Managed front desk operations, ensuring seamless coordination of guest requests and enhancing overall guest experience.
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Handled phone inquiries, providing information about hotel services and amenities.
- Trained new front desk staff on operational procedures and customer service standards, fostering a knowledgeable and efficient team.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Processed payments accurately and efficiently.
- Oversaw cash drawer operations, maintaining accuracy and accountability throughout shifts.
Front Desk Agent
Dunning Hospitality
Middletown, New York
10.2021 - 11.2023
- Greeted guests warmly upon arrival, ensuring a positive first impression and smooth check-in experience.
- Managed front desk operations, coordinating guest requests to enhance service delivery and guest satisfaction.
- Handled phone inquiries, providing information about hotel services and amenities.
- Collaborated with housekeeping to ensure rooms were clean and ready, contributing to overall guest comfort.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Provided excellent customer service while upholding company policies.
School Bus Monitor
Quality Bus Service
New Hampton, New York
01.2018 - 07.2022
- Supervised student behavior during transit to ensure a safe environment.
- Assisted drivers in safely boarding and disembarking students at designated stops to ensure timely and secure transit.
- Managed emergency situations by implementing established safety procedures and protocols to maintain student safety.
- Conducted safety checks on buses before each route to maintain compliance standards.
- Provided specialized support to students with special needs during transportation to ensure accessibility and comfort.
- Communicated effectively with parents regarding student needs and safety protocols.
- Assisted with loading passengers onto the bus at designated stops to ensure safety. Assisted with unloading of passengers including helping young children with their safety belts.
Education
High School Diploma -
Middletown High School
Middletown, NY06-2017
Skills
- Front desk operations
- Payment processing
- Guest relations
- Hotel management
- Customer service
- Guest satisfaction
- Staff training
- Guest supervision
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
Timeline
Front Desk Agent
Green Emerald Hospitality
12.2023 - Current
Front Desk Agent
Dunning Hospitality
10.2021 - 11.2023
School Bus Monitor
Quality Bus Service
01.2018 - 07.2022
High School Diploma -
Middletown High School