Jasmine Elerby
Concord,New Hampshire
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Fulltime Overnight Manager
Cumberland Farms
Concord, NH
04.2023 - 03.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for overnight team.
- Enhanced team productivity by effectively delegating tasks and setting priorities for overnight crew.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Managed 3-5 employees in delivering smooth, productive night shift operations
Customer Service Representative
Purple Finch Detailing
Hooksett, NH
01.2021 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained clean, tidy and safe work environment.
- Promoted a culture of continuous improvement within the team by seeking feedback from both clients and employees, leading to enhanced processes and increased client satisfaction.
- Collaborated with sales representatives to develop customized detailing packages tailored to client needs.
Owner of Business
Dog Daycare, Boarding, Training, Grooming Facility
Baltimore, MD
02.2014 - 11.2020
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Built and maintained a full booked schedule with 50-70 clients per month.
Education
High School Diploma -
Dracut High School
Dracut, MA06.2010
Skills
- Microsoft Office Suite
- Professional telephone demeanor
- Active Listening
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Report Generation
Timeline
Fulltime Overnight Manager
Cumberland Farms
04.2023 - 03.2024
Customer Service Representative
Purple Finch Detailing
01.2021 - 03.2023
Owner of Business
Dog Daycare, Boarding, Training, Grooming Facility
02.2014 - 11.2020
High School Diploma -
Dracut High School