Jasmine Elorza
Fresno,CA
Summary
Results-driven professional with a strong focus on achieving team objectives. Expertise in collections, effectively managing past-due accounts while enhancing client satisfaction. Proven ability to exceed performance targets and foster positive relationships.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Orchard Post Acute
Fresno, California
03.2024 - Current
- Processed billing statements and invoices accurately for multiple clients.
- Managed customer accounts and resolved billing inquiries effectively.
- Utilized billing software to generate reports and monitor account status.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Ran and coordinated monthly triple check meetings
- Managed and assisted with ADR requests
Scheduling Supervisor
Orchard Post Acute Care
Fresno, CA
06.2021 - 03.2024
- Managed schedules of team of 100 personnel to keep shifts properly staffed.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
- Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Contacted job applicants to inform of application status.
- Reviewed referral candidates and contacted qualified individuals to request applications.
Certified Nurse Assistant
Orchard Post Acute
Fresno , CA
05.2016 - 06.2019
- Assisted patients with daily living activities and personal care.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Communicated effectively with patients, families, and healthcare team members.
- Supported nurses during medical procedures by preparing necessary equipment.
Shift Manager
El Pollo Loco
Fresno, CA
10.2013 - 11.2016
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
Education
Certified Nursing Assistant -
Fresno Adult School
Fresno, CA04.2016
Skills
- Customer engagement and support
- Calendar coordination
- Project scheduling
- Time management skills
- Administrative duties
- Staffing assignments
- Fluent in English and Spanish
- Proficiency in Microsoft software
- Payment processing
- Compliance understanding
- Effective communication
- Collections
- Decision-making
- Claim submission
- Account reconciliation
- Month-end closing procedures
- Billing best practices
- Insurance verification
Timeline
Business Office Manager
Orchard Post Acute
03.2024 - Current
Scheduling Supervisor
Orchard Post Acute Care
06.2021 - 03.2024
Certified Nurse Assistant
Orchard Post Acute
05.2016 - 06.2019
Shift Manager
El Pollo Loco
10.2013 - 11.2016
Certified Nursing Assistant -
Fresno Adult School
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