Jasmine Erazo Romero
Lawrence
Summary
Proficient in providing administrative assistance while maintaining high standards of confidentiality. Known for effective problem-solving abilities and strong client communication, ready to support legal operations and enhance office productivity.
Overview
7
7
years of professional experience
Work History
Paralegal Assistant
Law Office of Molly McGee LLC
Revere, MA
12.2024 - Current
- Coordinated client meetings and prepared all necessary materials in advance for discussions.
- Greeted visitors and managed front desk operations efficiently.
- Answered multi-line phone system, directing calls to appropriate departments.
- Scheduling appointments, Responding to emails on a timely manner.
- Provided administrative support to staff members by handling correspondence, filing, faxing documents and managing office supplies inventory as well as faxing and mailing out important legal documents.
LBP Insurance Agency
Customer Service Represenative
Woburn, MA
09.2024 - 11.2024
- Resolved customer inquiries through multiple channels, improving response time and service quality.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
Paraprofessional
John Silber Early Learning Center
Chelsea, MA
10.2023 - 06.2024
- Assisted in implementing individualized education plans for diverse learners.
- Monitored student progress, providing feedback and support to improve learning outcomes.
- Collaborated with teachers to enhance classroom management strategies and student engagement.
- Supported classroom activities by preparing educational materials and resources.
- Parent teacher conferences as a translator
- Reported on student progress, behavior, and social skills to parents.
- Provided one-on-one support to students with special needs, fostering a supportive learning environment.
Host
Trattoria II Panino
Boston, MA
06.2019 - 08.2022
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservations and seating arrangements to optimize dining flow.
- Coordinated with kitchen staff to maintain efficient service operations.
- Assisted in training new hosts on customer service best practices.
- Monitored dining area to ensure cleanliness and readiness for patrons.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Northeast Metropolitan Regional Vocational High School
Wakefield, MA06.2022
Skills
- Legal writing
- Confidentiality compliance
- Notary services
- Document management
- Case management
- Administrative assistance
- Legal research
- Calendar management
- Office support
- Microsoft office
- Document scanning
- Fluent in Spanish
Timeline
Paralegal Assistant
Law Office of Molly McGee LLC
12.2024 - Current
LBP Insurance Agency
Customer Service Represenative
09.2024 - 11.2024
Paraprofessional
John Silber Early Learning Center
10.2023 - 06.2024
Host
Trattoria II Panino
06.2019 - 08.2022
High School Diploma -
Northeast Metropolitan Regional Vocational High School