Jasmine Forte
West Warwick,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Sales Floor Supervisor
Burlington Coat Factoy
Warwick, Rhode Island
02.2026 - Current
- Supervised daily sales floor operations to enhance customer experience.
- Resolved customer inquiries and complaints promptly to ensure high satisfaction levels.
- Implemented loss prevention strategies to minimize shrinkage during shifts.
- Oversaw cash handling activities, including counting money at shift changes and reconciling registers, to maintain financial accuracy.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
Customer Service Supervisor
Burlinton Coat Factory
Warwick, Rhode Island
02.2025 - 02.2026
- Managed scheduling to ensure optimal staffing during peak times, enhancing customer experience.
- Resolved customer complaints and escalated issues promptly.
- Assisted customers with product inquiries and resolved complaints promptly, fostering customer satisfaction.
- Trained new staff on company policies and customer service procedures.
- Collaborated with management to implement process improvements, increasing departmental efficiency.
- Answered phone calls and responded to questions and concerns.
Manager
East Ave Laundry
01.2020 - 01.2024
- Coordinated training and managed staff performance to enhance team capabilities.
- Delivered customer service to resolve inquiries and improve satisfaction.
- Ensured accuracy of financial transactions.
- Problem solving
- Scheduling
- Inventory
Laundromat Attendant
West Bay Laundry
01.2010 - 01.2020
- Managed laundry tasks for efficient service
- Provided support to enhance customer satisfaction
- Performed routine maintenance on equipment
- Managed inventory records for effective stock control
- Training
Education
Highschool -
Warwick Veterans Memorial
Warwick, RI01-2010
Skills
- Loss prevention
- Cash handling
- Customer service
- Staff training
- Team management
- Scheduling coordination
- Attention to detail
- Adaptability
- Staff development
Timeline
Sales Floor Supervisor
Burlington Coat Factoy
02.2026 - Current
Customer Service Supervisor
Burlinton Coat Factory
02.2025 - 02.2026
Manager
East Ave Laundry
01.2020 - 01.2024
Laundromat Attendant
West Bay Laundry
01.2010 - 01.2020
Highschool -
Warwick Veterans Memorial