JASMINE FOSTER
New York,USA
Summary
Experienced Medical Secretary with a background in managing medical office operations, coordinating
patient appointments, and supporting clinical staff.
Strengths include a strong command of medical terminology, knowledge of healthcare systems, and
proficiency in electronic health records management.
Previous roles have demonstrated the ability to streamline administrative processes, improve patient
communication, and contribute to efficient healthcare delivery
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Specialty Pharmacy
11.2024 - 05.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Secretary
Advantage Care Physicians
06.2024 - 12.2024
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
Security
Allied Universal
03.2022 - 10.2024
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Working in a medical facility, at front desk and knowing medical terminology and insurance information
Customer Service Representative
AST Financial
02.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Remote
Receptionist, Patient care coordinator
St Vincent medical center
04.2020 - 07.2022
- Greeted patients professionally and courteously and checking them in and out, Having great written and communication skills
- Answering and route any incoming calls
- Helping patient fill out any paperwork if necessary and entering patient information in EHR systems
- Ability to multitask and prioritizing to meet every patient needs and providing great customer service
Customer Service Representative
Eastern Call District
03.2020 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Remote
Hostess
Ssp America
Jfk Airport
01.2018 - 02.2019
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service
Leadership
Cambria Heights
11.2011 - 06.2016
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
- Ability to gain skills in medical terminology and patient care.
Education
High School Diploma - undefined
Andrew Jackson Highschool
Cambria Heights06.2015
Skills
- Patient Care
- Problem solving
- Care coordinator
- HIPAA and confidentiality
- Record keeping
- Medical Terminology
- Billing and insurance
- Time management
- Customer service
Certification
- Licensed security guard - 8hr & 16hr
- S95
- Bls certification
Interests
Health and wellness
Patient care and advocacy
Office management and organization
Timeline
Pharmacy Technician
Specialty Pharmacy
11.2024 - 05.2025
Medical Secretary
Advantage Care Physicians
06.2024 - 12.2024
Customer Service Representative
AST Financial
02.2023 - 04.2023
Security
Allied Universal
03.2022 - 10.2024
Receptionist, Patient care coordinator
St Vincent medical center
04.2020 - 07.2022
Customer Service Representative
Eastern Call District
03.2020 - 05.2022
Hostess
Ssp America
01.2018 - 02.2019
Customer Service
Leadership
11.2011 - 06.2016
High School Diploma - undefined
Andrew Jackson Highschool