Jasmine Franzoni
Cincinnati
Summary
Proven Billing Specialist with a track record of resolving billing discrepancies and enhancing system accuracy at Boost Mobile. Skilled in billing systems and software, coupled with exceptional empathetic communication abilities, led to increased customer loyalty and efficient problem resolution. Mastered software platforms to boost productivity, demonstrating a unique blend of technical and soft skills. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Boost Mobile
04.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Call Agent
Uturn Marketing Solutions
02.2020 - 03.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Customer Service Representative
Spectrum
03.2017 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Western Hills High School
Cincinnati, OH03.2005
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
Timeline
Billing Specialist
Boost Mobile
04.2022 - Current
Call Agent
Uturn Marketing Solutions
02.2020 - 03.2022
Customer Service Representative
Spectrum
03.2017 - 01.2020
GED -
Western Hills High School
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