Arturo Roman
Houston
Summary
Dynamic Service Manager with a proven track record at Knightvest Residential, excelling in team leadership and problem-solving. Enhanced operational efficiency through effective training programs and preventative maintenance schedules, significantly reducing emergency repairs. EPA Certified, I foster a positive work environment while ensuring compliance and high standards in property management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Knightvest Residential
Houston, TX
09.2019 - Current
- Oversaw property management operations, ensuring resident satisfaction and compliance with company policies.
- Led maintenance teams to optimize response times and enhance service quality on properties.
- Developed training programs for staff, improving operational efficiency and team performance.
- Implemented preventative maintenance schedules, reducing emergency repair incidents by streamlining workflows.
Assistant Maintenance Manager
Waterton
The Woodlands, TX
02.2018 - 09.2019
- Led maintenance team in daily operations, ensuring timely completion of tasks and adherence to safety protocols.
- Implemented preventive maintenance programs, reducing equipment downtime and enhancing operational efficiency.
- Trained and mentored staff on best practices for maintenance procedures and safety standards.
- Coordinated with vendors for procurement of supplies, optimizing inventory management and cost-effectiveness.
Service Manager
Knightvest Residential
Houston, TX
06.2016 - 02.2018
- Managed vendor relationships, negotiating contracts to achieve cost-effective services without compromising quality standards.
- Conducted regular property inspections, ensuring adherence to safety regulations and maintaining high aesthetic standards.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Houston Community College
Houston, TXHigh School Diploma -
Waltrip High School
Houston, TX06.2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Bilingual Spanish proficient
- Critical thinking
Certification
EPA Certified
Timeline
Service Manager
Knightvest Residential
09.2019 - Current
Assistant Maintenance Manager
Waterton
02.2018 - 09.2019
Service Manager
Knightvest Residential
06.2016 - 02.2018
Houston Community College
High School Diploma -
Waltrip High School