Jasmine Gonzales
FedEx
Garland,TX
7
years of professional experience
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Work History
Package Handler
5 Months- Sorted and organized packages by size, weight, and destination to ensure accurate, timely delivery.
- Operated scanning equipment and followed proper processing procedures to support accurate tracking and efficient shipment handling.
- Consistently exceeded performance expectations during peak seasons by managing high shipment volumes under pressure while maintaining quality and timeliness, and supporting team morale through positive communication and collaboration.
Customer Service Sales Representative
2 Years 11 Months- Addressed customer inquiries via phone and email, resolving issues promptly to improve satisfaction and retention while using empathetic listening to understand customer needs and build strong rapport.
- Built strong product knowledge to deliver tailored recommendations and educate clients on product features, benefits, and proper usage, contributing to a 23% improvement in customer satisfaction ratings and supporting sales growth.
- Leveraged CRM software to track customer interactions and maintain accurate follow-ups, ensuring consistent service quality and timely resolution of requests.
Lead Kennel Technician
1 Year 5 Months- Trained and mentored new staff on proper handling techniques and best practices for animal welfare.
- Enhanced customer service protocols, improving client communication regarding pet care updates and services offered.
- Promoted a culture of teamwork and collaboration among staff members, leading to increased efficiency in daily operations and improved overall morale within the workplace.
Restaurant Team Member
2 Years 2 Months- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Executed cash handling processes accurately, ensuring proper transaction management during shifts.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
Education
High School Diploma
Skills
Call center experience
Data entry
Account management
Time management
Multitasking and organization
Team collaboration
Adaptable to change
Active listening
Timeline
Package Handler
FedEx
03.2026 - CurrentRead More
Customer Service Sales Representative
Capio Partners
12.2022 - 11.2025Read More
Lead Kennel Technician
Pappy's Pet Lodge
06.2021 - 11.2022Read More
Restaurant Team Member
Chans
04.2019 - 06.2021Read More
North Mesquite High School
High School Diploma
Read More