Jasmine Gowan
Hattiesburg,MS
Summary
Highly skilled individual who takes great pride in providing an overall positive customer experience. Over 5+ years of experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Remote Health Claims Specialist
Carenet Health Care
Hattiesburg, MS
05.2023 - Current
- Reviewed health claims for accuracy and completeness to ensure compliance with applicable laws and regulations.
- Analyzed claim data and other information to determine appropriate payment amounts.
- Adhered strictly to all HIPAA privacy standards while handling confidential patient information.
- Collaborated with fellow team members to manage large volume of claims.
Remote Banking Customer Service Representative
TTEC
Hattiesburg, MS
04.2021 - 03.2023
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Provided account information and answered customer inquiries in a timely manner.
- Maintained financial accounts by processing customer adjustments.
Remote Customer Service Representative
SaviLinx
Hattiesburg, MS
04.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants..
- Handled difficult situations with tact, diplomacy, and professionalism.
Education
Associate of Arts - Accounting And Business Management
Hinds Community College
Raymond, MS05-2024
Skills
- Customer Relations
- Administering Benefits
- Compliance Management
- Excellent Judgment
- Microsoft Outlook, Teams, Word, And Excel
- Attention to detail
- Multi-Tasking
- Analytical Skills
- Active Listening
Timeline
Remote Health Claims Specialist
Carenet Health Care
05.2023 - Current
Remote Banking Customer Service Representative
TTEC
04.2021 - 03.2023
Remote Customer Service Representative
SaviLinx
04.2019 - 04.2021
Associate of Arts - Accounting And Business Management
Hinds Community College