Jasmine Graves
Grand Rapids,MI
Summary
Customer-oriented Store Manager offering over seven years of experience in retail operations. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Proactive in addressing operational concerns to streamline processes, boost customer engagement.
Overview
7
7
years of professional experience
Work History
Store Manager
Spencer's Gifts
Grand Rapids, MI
08.2020 - 01.2024
- Delegated work to staff, setting priorities and goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines prioritized tasks.
- Promoted high guest satisfaction with enthusiastic engagement, product knowledge and problem solving.
- Maintain company visual standards with proper plano and promo execution.
Senior Assistant Manager
FYE
Grandville, MI
07.2019 - 09.2020
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Coached team members on best practices for providing exceptional customer service
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kitchen Staff Member
Bosna Express
Wyoming, MI
09.2016 - 07.2019
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
Assistant Manager
Oriental Accent Arts (OAA)
Grandville, MI
10.2018 - 04.2019
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
High School Diploma -
Wayland High School
Wayland, MI05-2010
Some College (No Degree) - General Studies
Grand Rapids Community College
Grand Rapids, MISkills
- POS Systems
- Customer Service Management
- Employee Training
- Loss Prevention
- Team Leadership
- Customer Service
- Problem-Solving
Business Achievements
- Low Turn over
- Maintained top add-on for multiple years
- Store achieved over $1 million in sales 3 years in a row
- Advanced multiple associates to management
References
References available upon request.
Timeline
Store Manager
Spencer's Gifts
08.2020 - 01.2024
Senior Assistant Manager
FYE
07.2019 - 09.2020
Assistant Manager
Oriental Accent Arts (OAA)
10.2018 - 04.2019
Kitchen Staff Member
Bosna Express
09.2016 - 07.2019
High School Diploma -
Wayland High School
Some College (No Degree) - General Studies
Grand Rapids Community College