Jasmine Harris
DeSoto,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Warehouse Associate
Lyneer Staffing
Dallas, Tx
07.2023 - 12.2025
- Collaborated with team members to organize warehouse layout for optimal efficiency.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Labeled containers correctly for product identification purposes.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Collaborated with team members to complete tasks efficiently and accurately.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Security Officer
Signal 88 security
Dallas, Tx
05.2022 - 05.2023
- Monitored premises for security violations and suspicious activities.
- Conducted regular patrols to ensure safety and security of property.
- Responded promptly to alarms and emergencies as they arose.
- Provided exceptional customer service while interacting with visitors and staff.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Monitored surveillance cameras and responded to suspicious activity.
Customer Service Representative
Teleperformance
Dallas, Texas
08.2017 - 04.2020
- Resolved customer inquiries using company systems and resources.
- Assisted customers with product selection and account management.
- Collaborated with team members to improve service delivery.
- Maintained knowledge of company policies and product offerings consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Dallas Can Academy
Dallas, TexasSkills
- Customer service
- Conflict resolution
- Product knowledge
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Active listening
- Complaint handling
- Strategic sales
- Critical thinking
- Payment processing
- Verbal and written communication
- Live chat support
- Reading comprehension
- Typing 40 wpm
- Call center experience
References
References available upon request.
Timeline
Warehouse Associate
Lyneer Staffing
07.2023 - 12.2025
Security Officer
Signal 88 security
05.2022 - 05.2023
Customer Service Representative
Teleperformance
08.2017 - 04.2020
Dallas Can Academy