POS system
Jasmine Harrison
Service Industry
Forest Park,IL
Summary
Organized serving with experience in high volume restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Cocktail Waitress
Clutch Bar Chicago
Chicago, IL
09.2020 - Current
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cocktail Waitress
Casa Amigos
Scottsdale, AZ
02.2019 - 02.2020
- Collected orders and relayed them to bartenders quickly and accurately.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
Server
Olive Garden
Farmington, NM
06.2018 - 02.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Sales Associate Specialist
Sunglass Hut - Luxottica
Farmington, NM
01.2018 - 05.2018
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used POS system to process sales, returns, online orders and gift card activations.
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs.
Sales Associate
JCPenney
Farmington, NM
11.2015 - 11.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
Restaurant Hostess
Texas Roadhouse
Farmington, NM
02.2015 - 10.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
James Madison High School - Home School Curriculum
Farmington, NM 08.2014 - 05.2015
Skills
POS system expertise
Sales strategy
Software
Social media
Certification
Servsafe Food Handling
Timeline
Cocktail Waitress
Clutch Bar Chicago
09.2020 - Current
Cocktail Waitress
Casa Amigos
02.2019 - 02.2020
Server
Olive Garden
06.2018 - 02.2019
Sales Associate Specialist
Sunglass Hut - Luxottica
01.2018 - 05.2018
Sales Associate
JCPenney
11.2015 - 11.2017
Restaurant Hostess
Texas Roadhouse
02.2015 - 10.2015
High School Diploma -
James Madison High School - Home School Curriculum
08.2014 - 05.2015