Jasmine Heidt
Mandan,ND
Summary
Hardworking with experience in customer service, data entry, and administrative support. Detail-orientated and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Point CPA
Bismarck, ND
01.2024 - 05.2024
- Answer, screen, and forward incoming phone calls
- Proficient in MS Office (Outlook, Excel, Word, Teams)
- Assisted in the preparation of tax documents, ensuring accuracy and compliance with regulations
- Provided clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Processed accounts receivable transactions efficiently, ensuring accurate financial records
Medical Insurance Clerk
Mid Dakota Clinic
Bismarck, ND
01.2022 - 09.2022
- Perform regular and consistent follow-up denial management, correction, and reprocessing claims as necessary to ensure timely resolution
- Answering phone calls and providing helpful information to patients to maintain patient satisfaction regarding billing questions
- Coordinated with healthcare providers to verify insurance coverage and resolve discrepancies
- Submitting out-of-network referrals, maintaining accurate records and data, communicating with insurance companies, and pre-approving specific procedures
- Reviewed claim submissions for accuracy, reducing errors and improving overall processing time
- Processed insurance claims efficiently to ensure timely reimbursements for patient services
- Maintained accurate patient records in compliance with HIPAA regulations and clinic policies
Billing Specialist
Metro Area Ambulance
Bismarck, ND
11.2019 - 01.2022
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections
- Coded invoices properly based upon patient services and medical records
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Worked effectively with medical payers such as Medicare, commerical insurances to obtain timely and accurate payments
- Responded to customer concerns and questions on daily basis
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered
- Kept all patient information secure and confidential
Certified Nursing Assistant/Patient Care Technician
Sanford Ear, Nose, And Throat Clinic
Bismarck, ND
04.2018 - 11.2019
- Obtained client medical history, including medication information, symptoms, and allergies
- Checked patient vitals such as temperature, blood pressure, and pulse to stay on top of symptoms and keep the registered nurses informed of changes
- Oriented and trained new staff on proper procedures and policies
- Sanitized, restocked, and organized exam rooms and medical equipment
- Managing providers schedules to fit patients needs
- Organize and maintain paperwork for assessments, patient treatments, and coordinate care between various departments using communication and organization skills
- Reception/clerical tasks
- Put in referrals for appointments
Certified Nursing Assistant
Sanford Eating Disorders & Weight Management Center
Fargo, ND
04.2017 - 02.2018
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Obtained patent medical history, including medication information, symptoms, and allergies
- Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Stocked patient rooms and supply areas to meet patient care needs
- Kept up to date on all safety protocols related to the job role
- Completed in-service training and attended performance improvement meetings
- Provided compassionate care and support to patients with eating disorders, enhancing overall treatment experience
Education
High School Diploma -
Bismarck High School
Bismarck, ND12-2016
Skills
- Customer service
- Data entry
- Billing systems and software
- Time management
- Problem-solving
Timeline
Administrative Assistant
Point CPA
01.2024 - 05.2024
Medical Insurance Clerk
Mid Dakota Clinic
01.2022 - 09.2022
Billing Specialist
Metro Area Ambulance
11.2019 - 01.2022
Certified Nursing Assistant/Patient Care Technician
Sanford Ear, Nose, And Throat Clinic
04.2018 - 11.2019
Certified Nursing Assistant
Sanford Eating Disorders & Weight Management Center
04.2017 - 02.2018
High School Diploma -
Bismarck High School