Jasmine Herrera
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MTBA (Medical Transportation Brokerage of Arizona)
Tempe, AZ
10.2020 - 03.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Maintained records of customer interactions and transactions for future reference.
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
- Utilized specialized equipment such as stretchers or oxygen tanks during transport operations according to established protocols.
- Managed patient transportation requests and provided accurate information to clients.
- Performed verification of Medicare coverage.
- Communicated with dispatch team regarding route changes or customer requests.
- Responded promptly to requests for patient transportation services from nursing staff or other healthcare professionals.
- Reported any incidents or accidents involving the patient during transit immediately.
- Ensured that all relevant information was collected prior to transporting a patient.
- Assisted patients in wheelchairs with transfers to and from hospital beds, vehicles, and other areas.
Food Court Employee
Tinta Mexicana
Tempe, AZ
03.2016 - 11.2018
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
- Answered customer inquiries regarding menu items, pricing, and availability.
- Maintained cleanliness of work area by wiping down counters and cleaning up spills.
- Followed health and safety guidelines when preparing food for customers.
- Maintained a clean working environment by sweeping, mopping floors, washing counters and sanitizing surfaces regularly.
- Inspected dining room areas prior to opening shifts to ensure cleanliness standards were met.
- Monitored food inventory and placed orders when necessary.
- Responded promptly to customer complaints regarding quality of food served.
- Assisted cooks with preparing large batches of food items such as sauces, soups and entrees.
- Operated grills, fryers and other kitchen equipment in accordance with safety procedures.
- Cleaned work areas, equipment, utensils and dishes after each shift.
- Labeled containers with name of item and date prepared before storing them in refrigerator or freezer.
- Stocked shelves with pre-prepared items such as salads and sandwiches.
- Ensured that all products were handled safely and hygienically during preparation process.
- Followed all health regulations when handling food items.
- Ensured that all food items were stored properly at the correct temperature.
- Worked in fast-paced, ever-changing environment.
Education
High School Diploma -
Sequoia Choice Precision Highschool
Phoenix, AZ05-2016
Some College (No Degree) -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Complaint Handling
- Positive and Professional
- Customer Service
- Documentation
- Office Equipment Proficiency
- Medical Terminology Knowledge
Languages
English
Professional
Timeline
Customer Service Representative
MTBA (Medical Transportation Brokerage of Arizona)
10.2020 - 03.2021
Food Court Employee
Tinta Mexicana
03.2016 - 11.2018
High School Diploma -
Sequoia Choice Precision Highschool
Some College (No Degree) -
Maricopa Community Colleges - South Mountain Community College
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