Jasmine Hockaday
Amarillo ,TX
Summary
Dynamic Assistant Manager with a proven track record at Blue Sky, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Skilled in staff training and development, fostering a collaborative environment that drives productivity and success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Blue Sky
Amarillo, TX
09.2017 - Current
- Supported daily operations by coordinating schedules and managing team communications.
- Assisted in resolving customer inquiries, ensuring high levels of satisfaction and efficiency.
- Implemented process improvements that streamlined workflow and enhanced team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Lead Expeditor
Leals Mexican Restaurant
Amarillo, TX
10.2015 - 09.2017
- Coordinated kitchen workflows to ensure timely food preparation and service.
- Trained new staff on operational procedures and safety standards.
- Oversaw daily shift operations, ensuring compliance with health regulations and standards.
- Provided expert guidance to junior staff members as a mentor while sharing best practices in expediting processes and procedures.
- Enhanced team productivity by delegating tasks, monitoring progress, and providing feedback to ensure optimal performance.
Education
High School Diploma -
Caprock High School
Amarillo, TXSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Staff training and development
Customer service and satisfaction
Employee supervision
Adaptability and flexibility
Strategic thinking
Multitasking and organization
Staff management
Timeline
Assistant Manager
Blue Sky
09.2017 - Current
Lead Expeditor
Leals Mexican Restaurant
10.2015 - 09.2017
High School Diploma -
Caprock High School