Jasmine Holmes
Wright of PA
Wilkes-Barre,PA
9
years of professional experience
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Office Administrator
1 Year 7 Months- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Warehouse Associate
2 Years 2 Months- Maintained accurate inventory records using warehouse management systems for optimal stock levels.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Incident Coordinator
1 Year 9 Months- Coordinated emergency roadside service operations for commercial transportation clients nationwide.
- Ensured swift resolution of incidents by maintaining open communication channels with relevant stakeholders during investigations.
- Demonstrated strong organizational and time management skills while managing multiple projects remotely
Customer Service Representative
3 Years 1 Month- Consistently achieved performance metrics while delivering exceptional customer service remotely.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided remote support for customers experiencing difficulties with mobile banking applications, ensuring seamless access to services.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Education
Associate of Science (A.S.) - Medical Health Records
Skills
Office management
Administrative Assistant
Document management
Payroll and budgeting
Relationship building
Timeline
Office Administrator
Wright of PA
12.2024 - 07.2026Read More
Warehouse Associate
True Value
10.2022 - 12.2024Read More
Incident Coordinator
Star Leasing Company
12.2020 - 09.2022Read More
Customer Service Representative
Biberk Insurance Services
10.2017 - 11.2020Read More
McCann School of Business & Technology
Associate of Science (A.S.) from Medical Health Records
Read More